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ITIL® – The Basics and the Benefits

Background icons education and bookITIL®, an acronym for the IT Infrastructure Library®, is the leading framework for IT Service Management in the world. There are many benefits to implementing the ITIL framework for IT service providers and their customers alike.  It is used by such companies and organizations as Microsoft, Disney, Boeing, NASA, Walmart and L’Oreal. Many of these companies require job candidates to possess at least the ITIL Foundation Certification in order to be considered for certain positions.  IT personnel should participate in ITIL training classes to learn how to improve the services in an organization and gain the knowledge they need to pass the ITIL Certification exams.

The ITIL Qualification Scheme:

  • ITIL V3 is the current version of this framework.  The ITIL V3 Qualification Scheme has four levels: ITIL Foundation, ITIL Intermediate Level, ITIL Expert and ITIL Master. The ITIL Foundation Certification is the entry level module and is a requirement for entry into the ITIL Intermediate Level.

The Basic Ideas and Purposes of ITIL:

  • The most basic principle of ITIL V3 is that it is based on a Lifecycle approach.  There are 5 stages in the Service Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
  • ITIL provides guidance for IT personnel on how to work within the framework of their company’s business requirements. By doing so, these IT professionals can help the business work more productively and profitably. The organization is then able to provide better services to their customers and users.
  • One of the main principles of ITIL training is to teach IT personnel to recommend changes that will impact business operations in a positive way. Technology is always advancing, and IT services will always have more to offer. It only makes sense that the knowledgeable IT team will have suggestions for changes on an ongoing basis.
  • One of the main goals of an ITIL-based Service Model is supreme efficiency. Businesses need to accomplish their tasks with the least amount of time, energy and manpower expended in the process. IT personnel should use ITIL V3 concepts and principles to create designs for efficient business operations.
  • ITIL places a high emphasis on consistent and predictable results, thereby enhancing the ability of the IT infrastructure and operations to align with business objectives.  This increases the stability of business operations.

The Benefits of Implementing ITIL:

  • ITIL makes it easier for IT departments to integrate IT services to meet the demands of the organization.
  • Financial tasks in the organization can be readily accomplished within the ITIL infrastructure without a need for excessive manpower. For example, ROI figures can be constantly available without lengthy calculations by business personnel.
  • The business’s customers are served better as well, since the business itself is running more smoothly. The IT department meets the needs of the business, allowing the business to meet the needs of their customers.
  • ITIL provides a way of speaking about IT problems, issues and developments that are common to all those who have had ITIL training. This permits free and efficient communication within all facets of the IT department.
  • The ITIL framework promotes company progress through systematic steps, including continual assessment, setting reasonable goals, and putting new or improved IT services into place.

ITIL is an IT Service Management framework which improves IT departments and thus benefits their companies. IT departments become more efficient, businesses become more profitable, and customers more often get the high-quality services they want.

To learn more about the benefits of implementing the ITIL V3 framework, enroll today in an ITIL V3 training course at Ashford Global IT!

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About this author:

Angel Prusinowski

Angel is a leading ITIL® instructor at Ashford Global IT.

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