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ITIL® Service Operation Is Helping Firms Deliver More

ITIL Service Operation TrainingIt’s great to come up with a plan for an IT service and actually see one’s development goals through, but actually delivering said service as a working whole requires a balanced approach. All service-level agreements, or SLAs, stipulated in the service contract must be met, but it’s easy for a firm to lose sight of the big picture while it focuses on these individual targets.

ITIL® Service Operation helps companies establish a best-practice solution for delivering a final product and dealing with bumps in the road along the way. Learn more about employing the ITIL Lifecycle phases and training options by visiting here.

SLAs And Balance

Because there are multiple approaches for most IT implementations and problems, it’s easy to get wrapped up in the fine details. Creating a subsystem that automatically correlates purchase orders with complaint tickets or shipment tracking data, for instance, can be an exercise in and of itself. Firms that fail to gauge their resource requirements and expenditures properly may complete the terms of one SLA at the expense of another that requires attention.

ITIL Service Operation methods help companies that have their hands in a number of pots determine and implement best practices for making sure each project comes out well. Pertinent topics like software asset management (SAM), for instance, help organizations track usage and licenses to reduce the incidence of risks commonly associated with software assets.

By tracking and analyzing how its services are delivered and employed, a firm can better serve the needs of its consumer agreements without stretching itself too thin.

Making The Most Of Feedback

End-user and consumer feedback can be double-edged swords. Although it’s essential to find out what users think, the sheer amount of information they deliver in the form of complaints and other feedback can be overwhelming.

Service Operation empowers service providers with frameworks for managing real-world usage data. Functions like Event Management and Incident Management help establish standard operating procedures for how to respond in the event that something goes wrong, thus minimizing service downtime and reducing the likelihood of unsolved consumer complaints.

The service desk function ensures that service providers can anticipate and implement call centers, help desks and similar transaction handlers without exceeding initial budget projections. These functions are critical to keeping feedback organized and manageable.

Improved Delivery Equals Improved Capability

Service providers that focus on ITIL Service Operation training may find that they gain the ability to deliver more services with the same resource pools. Instead of losing track of the service lifecycle during the important stages between planning and actual usage, these firms are able to ensure smoother transitions and deal with problems as they arise.

Ashford Global IT, AGIT, provides ITIL training to today’s businesses. Firms look to AGIT to provide consulting for IT best practices and training across a variety of IT platforms to improve their overall processes. Contact Ashford Global IT today to discuss your IT training strategy.

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About this author:

Jon Francum

Jon is the Director of Training at Ashford Global IT.

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