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ITIL® Service Design is An Integral Part of the Service Lifecycle

ITIL Service DesignIn recent decades, the business world has become more dependent on technology. As a result, many businesses have integrated technology into their core fundamental operations.

This integration has made technology a very important component in most business operations. However, some businesses still fail to understand the important role that IT plays in the successful integration of technology into core business operations.

Struggling With the Utilization of IT Within Operations

One area of IT that many businesses struggle with in relation to business operations is
IT Service Management (ITSM). The primary purpose of ITSM is to help IT personnel discover, plan, provide, and support services for businesses. In addition, the central focus is to facilitate business growth and change by using the available business services.

One of the most popular methods used today to carry out the purpose of this service is IT Infrastructure Library, which is commonly referred to as ITIL®.

ITIL Service Design

Within ITIL, there are 5 publications that cover the purpose of the method and its utilization. One of the aspects of ITIL that is very important in relations to ITSM is the ITIL Service Lifecycle, which contains five separate Lifecycle Stages.

  1. Service Strategy
  2. Service Design
  3. Service Transition
  4. Service Operation
  5. Continual Service Improvement

Each one of the stages is important  and each stage has a specific role and purpose. However, the ITIL Service Design stage is a fundamental stage in the ITIL Service Lifecycle that affects the success of IT services in a unique fashion.

In general, Service Design is a distinct stage that can be defined as the design of suitable and groundbreaking IT services that include structures, procedures, guidelines, and documentation to meet current and future mutually agreed business requirements.

The primary goals and objectives regarding Service Design include design services to:

  1. Support the service lifecycle
  2. Achieve agreed business results
  3. Recognize and manage risks
  4. Secure IT infrastructures, environments, applications and data resources
  5. Measure metrics and techniques
  6. Create and maintain standards, plans, strategies, structures, methods, frameworks, and documents to support the design of excellent IT solutions
  7. Improve the skills and capabilities within IT to help improve the overall quality of IT services

Service Design begins with a group of business requirements and finishes with the development of a service solution that is designed to meet accepted business requirements and results. In addition, it is positioned to provide a Service Design Package (SDP) for transfer into Service Transition.

The need for technology in the business world is understood, but the importance that IT plays in the successful integration and utilization of the technology is not fully understood regarding business operations by many firms. ITIL training can help this issue.

Ashford Global IT, AGIT, is a leading consultant and training provider to today’s businesses in ITIL and other IT and business applications. Contact them to discuss how to improve your IT business operations.

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About this author:

Jon Francum

Jon is the Director of Training at Ashford Global IT.

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