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ITIL® Management Helps Senior Business Managers and IT Managers Deliver High Quality IT Services

IT companies and businesses across the globe are adopting the ITIL® management framework to guarantee their IT services are closely aligned with the organization’s goals and objectives. ITIL isn’t just popular, it’s the most commonly used global framework for IT service management. This may be due in large part to ITIL management enabling companies to allow their IT operations to be managed by third parties.

The Importance of ITIL Management Cannot Be Overstated

ITIL is a useful approach to the recognition, development, delivery and maintenance of information technology services for organizations. Implementing standard practices like ITIL leads to improved efficiency and production since companies know exactly what to anticipate from their IT management services providers. ITIL establishes standard processes for monitoring and maintenance of an organization’s entire systems and infrastructure.

IT services are important, strategic, organizational assets. For that reason businesses must invest suitable levels of resources into the support, delivery and management of these vital services as well as the IT systems that fortify them.

The ITIL framework describes best practices in IT service management, provides a framework for the governance of information technology and focuses on the continual measurement and improvement of the quality of IT service delivered.

Key Issues Facing Senior Business Managers and IT Managers

The challenges for IT managers are to coordinate and deliver high-quality IT services while working within and in alignment with the existing business strategy. This has to take place while delivering a more business and customer-oriented approach to providing services and optimizing costs.

This is the environment that poses the following key issues facing senior business managers and IT managers:

  • Integrating and aligning IT and business goals
  • Implementing continual improvement
  • Measuring IT organization effectiveness and efficiency
  • Achieving and demonstrating Return on Investment (ROI)
  • Improving project delivery success
  • Outsourcing, insourcing and smart sourcing
  • Using IT to gain competitive advantage
  • IT governance

Tackle These Issues Using ITIL Management

All of the issues mentioned can be proactively addressed by implementing and leveraging ITIL management techniques. The ITIL framework is designed to align IT and organizational goals, facilitate continual improvement, document and measure the impact of IT, prepare the organization for outsourcing, insourcing and smart sourcing as well as make the entire organization compliant with acceptable and recognized standards of IT governance.

Everyone likes to save time and effort. By improving or redesigning inefficient processes and eliminating rework, ITIL management can not only conserve organizational resources, it can positively impact the bottom line. Identifying processes that can be improved helps companies eliminate inefficiencies, avoid problems, save money and better serve their customers.

Organizations seeking to gain an advantage over their competitors would be wise to carefully consider the advantages of implanting ITIL management. This strategy is essential for senior business managers and IT managers looking to deliver high-quality IT services.


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About this author:

Jon Francum

Jon is the Director of Training at Ashford Global IT.

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