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ITIL® Framework the Focus of Salt Lake City IT Training

Network TechniciansWith almost 40 percent of all employees in Salt Lake City, UT working for large organizations like governments, transportation providers, utility services and major trade conglomerates, improving IT skills has a very important place in the business process.

Most of the firms that invest in employee and organizational knowledge improvement favor ITIL training. Learn more about the increase in ITIL training in Salt Lake City.

Providing Vital IT Services

IT service frameworks allow firms to deliver more complete information solutions to their clients, many of whom have high expectations. By training in frameworks like ITIL, these firms improve their abilities to create, maintain and improve services.

Large Salt Lake City firms, like the many call centers that cater to national business clients and commercially-owned industrial banks, require applications and services that allow them to perform numerous tasks, and they generally want them as quickly as possible. The changing nature of consumer demands and the drive for shorter turnaround times make process consistency critical. Without reliable framework training, the firms that provide such IT services could not survive in the local business environment.

Stiff Tech Competition

Numerous internationally-recognized tech firms have presences in Salt Lake City. These include Unisys, eBay, Adobe, Intel, Micron and 3M among others. In addition, retail firms like Sysco, Dannon, Target and others maintain large freight distribution centers and offices nearby.

These firms rely on basic ITIL Foundation training to help their employees master the bewildering array of management and planning techniques that go into creating professionally acceptable IT services. Instead of simply leaving it to chance that many different employees with separate skill sets and backgrounds will somehow come together to create the desired IT services, they ensure their successes by engaging in on-site instruction. This enables them to establish standard operating procedures that increase their capabilities and keep them competitive.

Future Improvement and Expansion

Basic concepts like the ITIL Service Lifecycle help firms create better services because they teach them how to clearly define their goals, evaluate delivery methods and implement the extra infrastructures they need to fulfill customer requirements. By furthering their departmental and individual training with certifications like ITIL Intermediate that cover areas such as Service Strategy, Operational Support and Analysis, Release and Control and Validation, companies learn to align their problem solving strategies and solution methodologies with their actual business needs. Such continuing training is essential to organizational improvement, especially in Salt Lake City’s tough business arena.

Contact Ashford Global IT (AGIT) to find out how training options available in Salt Lake City, UT can be tailored to your specific needs. AGIT is a leading provider of training in courses ranging from business skills to IT to security best practices. Click here to learn more.


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About this author:

Jon Francum

Jon is the Director of Training at Ashford Global IT.

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