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ITIL® Foundation – An Overview of the Course and Exam

Training and development terms written on a blackboardImproving your knowledge of IT Service Management is easy with the ITIL® V3 Foundation course. This course introduces you to IT Service Management, the ITIL framework, and the Service Lifecycle.  The other modules in the ITIL V3 Qualification Scheme build upon the information presented in this course.

What is Studied in an ITIL Foundation Course?

Students will learn the core disciplines and principles of ITIL and IT Service Management.  This course explores the five stages of the Service Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.  Key Service Lifecycle processes, activities, and roles are studied as well.  Students will learn the benefits of implementing ITIL in an organization.  This course prepares learners for the ITIL V3 Foundation Certification exam.

What is the ITIL V3 Foundation Certification Exam?

The ITIL V3 Foundation Certification exam is a 60-minute exam that consists of 40 multiple choice questions.  Candidates must correctly answer at least 65% of the questions (26 out of 40 questions).  Upon successfully completing this certification exam, candidates will receive the ITIL V3 Foundation Certificate and 2 credits in the ITIL V3 Qualification Scheme.  Possessing the ITIL Foundation Certificate is a prerequisite for entry into the advanced ITIL training modules.

Are There Any Prerequisites for the ITIL V3 Foundation Course?

To enroll in the ITIL V3 Foundation course, students do not need to have any prior qualifications; however, students will benefit from having some experience with IT service delivery.

Choosing Your Training Style

At Florida-based Ashford Global IT (AGIT), there are three different styles of training that you can choose from when registering for the ITIL V3 Foundation course:  traditional classroom training, virtual instructor-led training, and self-paced training. The traditional classroom training option takes place over 3 days, is held in a physical classroom, and is led by a live instructor. The virtual instructor-led training option combines the features of a traditional classroom with an online environment.  This training method takes place entirely online but there is a live instructor and a set schedule.  This course is conducted over 5 half-day sessions, which are usually scheduled Monday through Friday from 1pm-5pm Eastern Standard Time. Students are able to ask questions and communicate with the instructor and other learners through chat windows. The self-paced training option allows a student to review the course material at his or her own pace.  The student will be able to access the online course material at his or her convenience for a period of 20 days.

To learn more about the training options available for the ITIL V3 Foundation course, contact Ashford Global IT today!

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About this author:

Angel Prusinowski

Angel is a leading ITIL® instructor at Ashford Global IT.

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