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ITIL® Expert Certification: Is It Time to Go for the Next Level?

ITIL Expert CertificationYou institute ITIL® training requirements for everyone in your workforce. You want to keep people in the know about how their work fits into your overall business plan, and framework training is the best way to disseminate relevant knowledge.

Of course, you can’t stop training once people graduate from lower levels. Effective framework application requires a concerted effort, so your IT managers, security chiefs and audit managers all need ongoing education. Luckily, ITIL Expert Level training is designed specifically for such individuals.

The MALC Approach

ITIL Expert level certification requires students to earn a credential known as a Managing Across the Lifecycle Certificate, or MALC. While MALC continues to develop the concepts established in Foundation, Lifecycle and other ITIL courses, it focuses heavily on supervisory techniques and theories. Instead of teaching trainees the basics of how their portion of the typical IT service interacts with others, this module is targeted at more general oversight activities.

MALC also addresses a number of the interfaces that connect different IT processes to each other. As such, managers who obtain Expert Certification gain vital insights on unifying the application of the ITIL Framework.

This ultimately translates to smoother-running IT services and more efficient use of resources during typical operation phases. When the people in charge of driving your teams forward know how to quantify their interactions, your organization can realize major gains in resource usage efficiency. Just like IT consulting, advanced ITIL training gives your business a leg up.

Preparing for the Expert Level

Unlike the training you offer for some qualifications, you shouldn’t adopt a broad approach to MALC or the Expert level in general. For instance, while your ITIL Awareness training will most likely impart basic knowledge to the majority of your workforce, you only need a limited number of individuals at the highest levels. Your investment in ITIL Expert level training may function best if it reflects project-specific needs and goals.

How do you prepare your workforce for training that only impacts a few people directly? Start by making sure these individuals have tools and a work environment that accommodates their new-found skills.

If the employees your ITIL Experts manage aren’t ready to operate at a high level, no amount of framework training will help your company improve the way it functions. On the other hand, ensure your training regimen is comprehensive and you’ll be able to construct a fine-tuned ITSM machine.

Deciding What’s Right for Your Workforce

You may not currently be offering your employees ITIL certification training. Before you even think about taking advantage of the Expert level, you should assess your organizational knowledge to see where you stand and which class style will serve your needs most effectively.

Ashford Global trains individuals and business groups in all levels of ITIL certification. Contact them today to discover what your options are, and leverage the ITSM potential of higher-level credentials.


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About this author:

Angel Prusinowski

Angel is a leading ITIL® instructor at Ashford Global IT.

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