Home » ITIL » ITIL® – Enhancing Business Operations: The Benefits of IT Change Management

ITIL® – Enhancing Business Operations: The Benefits of IT Change Management

It’s an unfortunate fact that many organizations regard IT as an add-on, a necessary but undesirable expense to service their business operations and prevent the kind of reputational damage that has been highlighted in the media of late.

Forward thinking organizations, on the other hand, view IT as an integral part of their core business, an equal partner that can deliver significant benefits including dramatic service improvements and demonstrable cost savings. To achieve this, they turn to a methodology that they can trust – ITIL®. The industry recognized Information Technology Infrastructure Library® promotes a comprehensive yet scalable approach designed to align the requirements of IT with those of the business.

ITIL has such a formidable reputation because time and again, it has been proven to:

  • Improve IT services
  • Reduce costs
  • Improve customer satisfaction through a more professional approach to service delivery
  • Increase productivity
  • Improve use of skills and experience
  • Improve delivery of third party services

The ITIL Best Practice covers the full Service Lifecycle in five logical stages: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. This takes an IT service through its planning and alignment to business strategy, design and delivery, and eventual ongoing operation and support.

In this article, we focus on the merits of IT Change Management, one of the key processes included in the Service Transition stage, which provides guidance on how to seamlessly transition new or changed services into operations.

IT Change Management

IT Change Management employs standardized methods and procedures to enable the efficient handling of IT Changes in order to ensure minimum disruption to the business. IT Change Management activities include:

  • Raising and recording Changes
  • Assessing the impact of proposed Changes (cost, benefit and risk of the Change)
  • Developing the business justification and obtaining approval
  • Managing and co-coordinating Changes
  • Implementing Changes
  • Monitoring and reporting on implementation
  • Reviewing and closing Changes

Of course, there may be some initial resistance to such a rigorous approach to managing IT Changes. After all, businesses operate in an increasingly competitive world and one that often requires rapid innovation. That’s why IT departments must strike the right balance between the need to provide a stable and secure IT environment and making sure that it is flexible and adaptable enough to meet the demands of their evolving business. This is where the ITIL Best Practice truly comes into its own. Business concerns that a robust Change Management policy might result in an overly bureaucratic process, which in turn may hamper the business, quickly evaporate once the tangible benefits start speaking for themselves. The rewards of implementing an ITIL-aligned IT Change Management process include:

  • Improved alignment of IT services to business requirements
  • Improved cost assessment of proposed Changes
  • Improved risk assessment of proposed Changes
  • Increased visibility and communication of Changes
  • Reduced number of failed Changes (resulting in fewer service outages and disruptions)
  • More reliable back-out procedures (preventing service outages)
  • Reduced number of last minute, emergency Changes (which are known to present an increased risk of service outages and disruption)
  • Ability to handle a greater volume of Changes, resulting in a more agile business
  • Proactive prevention of future problems that may impact services (via the thorough review of failed Changes)
  • Increased productivity resulting from marked reduction in service disruptions
  • Overall improvement of service availability
  • Enhanced business perception of IT and increased customer satisfaction through improved quality of service

To learn more about how IT Change Management can benefit your business, contact Ashford Global IT today!




About this author:

Angel Prusinowski

Angel is a leading ITIL® instructor at Ashford Global IT.

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