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ITIL®: Developing Results-Driven, Successful IT Professionals

ITIL CertificationThe term “ITIL®” stands for Information Technology Infrastructure Library. It defines a set of prescribed procedures and best practices meant to streamline management processes in the information technology field.

One of the goals of ITIL Certification is to provide IT managers with a toolkit of methodologies for conducting their staff and formulating a technological vision. ITIL-trained managers can use these processes and methodologies to properly align the IT department’s plans, goals and action items with the needs and strategies of the business.

Understanding the Purpose of ITIL

ITIL’s aim is to provide CIOs, IT managers and others the tools to organize their staff’s processes and goals to match their company’s demands and vision. This process takes a proactive and action-oriented approach to managing the IT department’s staff, resources and long-term goals.

Consider the typical operating procedure of far too many IT departments, where working at a purely reactive level has become the norm. These IT professionals spend their days “fighting fires” to the detriment of the company’s long-term vision – and their own.

This is the losing battle that ITIL seeks to win by reframing the IT organization’s entire approach. ITIL Certification provides managers with the knowledge to turn this around and build truly proactive IT departments.

What is the Focus of ITIL?

ITIL training teaches IT professionals to focus their procedures on the IT project lifecycle. By doing so, they are taught take full advantage of the value of a company’s technology and IT staff both in the present and moving forward.

Certification does not only impart a recommended planning method; rather, ITIL provides a set of methodologies for creating real solutions, for measuring competency and for measuring effectiveness and compliance. These features of this system create set of proactive processes which enable IT professionals to meet any organization’s current and emergent technology requirements.

How to Obtain ITIL Certification

Certification requires IT professionals to be experts in ITIL’s “core publications.” These key units of ITIL are:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Implementing ITIL best practices can provide any IT department with a framework for operating more efficiently and effectively. Training and subsequent certification can be involved and difficult, especially for busy IT professionals. Because of this, it’s prudent for businesses and individuals alike to look for convenient training options.

Ashford Global IT offers convenient options to fit any schedule. Training is available onsite at the client’s business and is also offered online with a live instructor. Courses are taught by IT professionals with real-world experience and extensive understanding of ITIL and how its processes and methodologies apply the real enterprises and not just in theory. Contact them today to learn more.

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Mary is a leading trainer in Microsoft® and Business Applications.

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