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ITIL® Change Management Could be the Difference Between Business Success and Failure

Technology Businesses who try not to change at all are doomed to failure. This adage is true in any industry, but it is particularly relevant in the world of information technology. As technology advances, products, software and even installation need to change in order to stay up to date and appeal to customers. Unfortunately, change is also the hardest thing to do well.

With change comes a disruption in service, a new role for some employees and brand new information that has to be disseminated among both customers and staff.

To help reduce the negative impact of change without losing the benefits of alterations and upgrades, training in ITIL® Change Management can make all the difference.

Planning for the Scope of Change

One of the biggest mistakes a company can make is underestimating what will happen when a change goes into effect. For instance, a business might offer a low-cost service to supplement their existing offerings to clients. However, that change may result in existing clients switching to the more affordable service. Or, changes to coding might do more than expand the database:

It may also overload the database and crash the network. Before any changes are made, whether they are big or small, ITIL Change Management training can help individuals walk through the changes and understand their impact on business, efficiency, profit and more.

Creating Protocol When Changes Go Into Place

To minimize the disruption of change, businesses should be prepared by creating protocol for all staff members. This means that employees don’t spend valuable time confused about how to handle a new customer, a new service or a change to an existing contract. They will be able to effortlessly follow the protocol, which can go a long way in increasing efficiency and cutting down on the costs of labor in the workplace.

Understanding the Financial Pros and Cons to Every Change

Participating in ITIL Change Management, which is available through the Ashford Global course Release, Control and Validation, ensures that executives and business managers have an understanding of the costs of change. Even simple changes can have a major financial impact, so that should be studied thoroughly before implementing any changes.

This does more than just prepare businesses for the bottom line, however. It also gives insight onto whether changes are worth it, whether new employees should be hired and what businesses should charge for new, upgraded services moving forward.

Determining the Results and Success of Changes

ITIL Change Management doesn’t just prepare businesses as they plan and implement changes. The training also comes in handy after the fact, when it is time to determine whether the changes were actually successful.

By understanding what was changed, how customers responded, whether customers were satisfied with the changes and whether the business was able to profit, businesses can practically and logically see how a change was ultimately a success or a failure.

If change is a constant in the world of business, then ITIL Change Management is the key to harnessing the potential benefits of change while simultaneously minimizing their negative impact.

Call or contact us today and let’s plan the training you need for your employees.

 

 

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About this author:

Angel Prusinowski

Angel is a leading ITIL® instructor at Ashford Global IT.

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