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ITIL® and Information Security

Information Security, which is essential to lessen business risks, can be improved by implementing ITIL®. ITIL provides several processes that are designed to offer customized security controls that meet the needs of different companies while allowing them to comply with regulations such as HIPAA and NIST 800-53/FIPS200. One such process is Access Manag

Access Management executes the security policies defined in the SLA by ensuring that services and applications are only accessed by those who have the authorization or need to access the information. The six different activities in this process are requesting access, verifying identity, providing access rights, monitoring the identity of the users, logging and tracking access, and restricting or removing access rights.

Here are other ways concepts in ITIL ensure Information Security:

  • The Information Security Management process in ITIL supports audits, which need proper documentation and process control. ITIL requires constant reviewing, auditing and reporting of its processes, which help you stay updated about all activities at all times. In addition, this process assists you in focusing on what the organization needs, rather than what you feel or think is best for the organization. That way, you only spend on what is necessary and keep the costs down for the business.
  • The Configuration Management process allows you to know the location of the assets that need to be protected. When you know what needs to be protected and where it is located, ensuring its security becomes easier.
  • The Service Desk acts as a single point of contact to provide the necessary reports about all, including security-related, Incidents. This makes it easier for the Security Management team to review the Incident before acting. Also, the Incident Management process helps you categorize the security-related Incidents separately, which allow for better management and easier access without duplication of data.
  • The Change Management process improves the organization’s ability to perform security analyses, risk analyses and business impact analyses when making changes in IT systems. This makes it easier to document the changes in the systems, as required by regulations like HIPAA and SOX.
  • With the Service Level Management process, you can set up, report and administer agreements, which include sections related to security, suppliers, customers and other functional IT departments in the organization. Depending on the business’s needs, you can change the security clauses as required.

The processes in ITIL ensure that the value of the information in an organization is guaranteed by taking care of the confidentiality, integrity and accessibility of the data. Let AGIT show you how!

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About this author:

Angel Prusinowski

Angel is a leading ITIL® instructor at Ashford Global IT.

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