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IT Service Continuity Management

In today’s world, technology is a critical part of all business processes. Therefore, the sustained availability and functionality of IT services in any business environment is highly important. IT Service Continuity Management (ITSCM) introduces risk reduction methods and IT service recovery options. This process is important as it helps to preserve and recover IT services in the event of a service outage.

The primary objective of ITSCM is to provide a set of IT Service Continuity Plans and IT recovery plans that underpin the Business Continuity Plans of the business. This is done to meet agreed needs, requirements and turnaround times of the business in the event of a service interruption.

IT Service Continuity Management prioritizes activities on the basis of the following:

  • Business Impact Analysis (BIA)
  • Risk Assessment

This process allows an organization’s management to identify the organization’s assets and vulnerabilities, evaluate options for recovery, and produce contingency plans. ITSCM also ensures that once service continuity plans and recovery policies have been developed, they are aligned with the overall Business Continuity Plans and priorities. The continuous maintenance of the recovery plans is one of the main things that make ITSCM a successful process.

ITSCM mainly prepares for disruptions that will render the business into a catastrophic or disastrous state.  For each business, the classification of a disaster will vary; however, this usually means the complete loss of serviceability and loss of productivity. Further analysis can be done on all levels to ensure that appropriate responses are crafted for each situation that may arise.

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Frank is a leading trainer in IT Security.

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