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Is There Any Coordination Between ITIL® Functions?

Coordination between ITIL® functions occurs throughout the lifecycle of a Change.  At all levels, the Change Manager will assess the predicted outcome of change on each area to ascertain the degree of impact by evaluating the risks and benefits of the change.

Prior to any changes being executed, there must be coordination of activities with each department manager via a review of documentation, a full understanding of priorities, schedules, and available resources to identify any potential problems and unexpected side effects, verification of resources, and assessment of all impacts with management review and acceptance.

For example, when strategizing business requirements to make a change, interdependencies between functions must be identified and assessed. These dependencies and interfaces must then be examined in detail when the change is being developed to determine how the functional changes will be made. During Service Transition, the changes are tested prior to implementation and yet again, verified upon completion of the implementation. The Change Manager will then coordinate with the affected IT and Business Processes and Functions to enable the beneficial changes to take place with minimal disruption to services.

Fortunately, ITIL provides the structure and means to quickly determine the impact of any changes proposed within the organization. This allows management to focus on quick, accurate, and successful implementations and changes while preserving those perpetually limited resources: time, manpower and funds.

About this author:

Angel Prusinowski

Angel is a leading ITIL® instructor at Ashford Global IT.

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