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Introducing the Online ITIL® V3 Foundation Course

ITIL® V3 is one of the most widely accepted approaches to IT Service Management all over the world, and the ITIL V3 Foundation Certificate is the first step IT professionals and managers need to take in order to start building their managerial skills. However, with the demanding schedules that IT experts and business managers have, even the short period they spend training for the ITIL V3 Foundation Certification exam can be overwhelming. Ashford Global IT (AGIT) realizes this and, thus, introduces its very own instructor-led, online ITIL V3 Foundation Certification training program.


Ashford Global IT’s new program promises to be exciting and dynamic; this training course consists of five half-day sessions, which will normally be conducted from 1pm to 5pm Eastern, Monday through Friday. The course has been modified for an instructor-led virtual format; however, it will cover the same material as the traditional classroom ITIL V3 Foundation training course.

Topics examined in the ITIL V3 Foundation Certification course include:

  • A comprehensive explanation of Service Management as a Practice
  • The workings of the Service Lifecycle
  • Key principles of IT Service Management
  • Basic concepts and definitions related to ITIL V3 and the Service Lifecycle
  • Explanations of important processes in the Service Lifecycle
  • Roles and responsibilities of those involved in the different processes
  • Functions which affect the efficiency of the Service Lifecycle

Ashford Global IT ensures its students that its online ITIL V3 Foundation Certification course will be highly interactive. Students will participate in online discussions during this scenario-based virtual training course. In addition to voice chatting, students can type their questions and replies in chat windows visible to everyone in this online class. This is quite helpful in more than one way, as the written responses can be copied and pasted from chat windows into a document for reference later on.

Once the course is over, students will receive a voucher for the ITIL V3 Foundation Certification Exam. Students must take that exam within 3 business days after the end of the course. This certification exam will test a candidate’s ability to understand and describe the basic concepts of ITIL practices. This 60-minute test consists of 40 multiple choice questions, where only one answer is correct. In order to pass this exam, a candidate must secure at least 65% (26/40) of the total marks.

Ashford Global IT guarantees its students that they can pass the ITIL V3 Foundation Certification Exam, thanks to the institute’s skilled instructors and accredited materials. However, in case a student does not pass the exam on his or her first attempt, AGIT’s Success Guarantee will provide the following:

  • A voucher for one exam retake
  • Contact with the instructors for any questions
  • The opportunity to re-attend an open enrollment class at no cost in preparation for the exam, but the student will need to bring the class material from the original class.
  • *See Details

With Ashford Global IT, the certification needs of IT professionals and managers are completely taken care of. Even those who are too busy to join in-person, traditional classes can finally earn their certifications, thanks to the institute’s new instructor-led, online virtual training program. So are you ready to join the ranks of the highly certified individuals in the IT field? Log on to Ashford Global IT and start your training immediately.

About this author:

Angel Prusinowski

Angel is a leading ITIL® instructor at Ashford Global IT.

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