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Info You Should Know About ITIL® V3

Information Technology Service Management (ITSM) is one of the important factors in an IT company or an organization’s IT department. This is so because ITSM helps bridge the gap between the technology developers and the end users of the product developed. In order to remain efficient and effective, IT managers need to enroll in training courses on a regular basis; that way, they will be exposed to new ideas that will help them get their work done effectively. One of the important training sessions IT managers should take part in is ITIL® V3.


The Information Technology Infrastructure Library (ITIL) is a comprehensive documentation of the best practices for IT Service Management personnel. It is a group of books that have been developed by the UK Office of Government Commerce (OGC) to guide readers to provide quality IT service as well as teach them the necessary elements which are required to implement IT in a company.

ITIL V3 is the third refresh/release which was published in April 2007. What is new in this version is the focus given to the alignment of IT and business management, from the planning stage all the way to the production stage in the development cycle. ITIL V3 is the version currently offered by many training centers.

Contents of ITIL V3

The latest version of ITIL comes with five books:

  1. ITIL Service Strategy: This volume focuses on understanding and translating business strategies into IT strategies. In addition, it guides trainees in selecting the best practice for the industry they are working in.
  2. ITIL Service Design: This volume will help in creating and maintaining IT policies and architectures. Also explained are the concepts of outsourcing, in-sourcing, and co-sourcing.
  3. ITIL Service Transition: This part of the program handles long-term Change Management and Release Management practices. The trainee will learn how to create a transition strategy from Service Design and then transfer it to the production environment.
  4. ITIL Service Operation: This section handles the Release, Control and Validation processes, thus helping to ensure service stability. Basics of Service Management in the production environment are also covered.
  5. ITIL Continual Service Improvement: This volume covers the processes used in improving Service Management within a business. It can be said that this book describes how to enhance a service prior to its deployment.

Benefits of ITIL V3

So what can a manager gain from ITIL? Here are a few benefits you can expect:

  • Reduction in development costs.
  • Improvement in IT services.
  • Enhancement in customer satisfaction.
  • Boosted productivity.
  • Better use of skills and experience.

How AGIT Can Help You

Ashford Global IT (AGIT) offers all the courses in the ITIL V3 track, which can help managers save time and money:

  1. Awareness: This course will provide managers, IT personnel, and managers with an introduction to the concepts of ITIL and ITSM.
  2. Foundation: In this exciting and dynamic course, you will be introduced to the lifecycle of managing IT services to deliver to business objectives.
  3. Intermediate: There are two streams from which course takers can choose: the Lifecycle Stream or the Capability Stream. The first takes a holistic approach whereas the second one concentrates on specific processes.
  4. Expert: This is the course managers should take if they will be leading the implementation of ITIL in their workplaces.

For IT company managers who seek improvement in all aspects, the concepts and strategies learned in ITIL V3 are important tools to have.

About this author:

Angel Prusinowski

Angel is a leading ITIL® instructor at Ashford Global IT.

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