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Improving Service Quality with ITSM

Many firms have a difficult time optimizing the services that they deliver. The inherent complexity of the applications, web-clients and other IT products that they produce for their clients makes it hard to target specific areas for improvement, let alone begin making changes that will boost profitability.

IT Service Management, or ITSM, frameworks allow these firms to overcome the significant disconnect between the budget-driven, decision-making processes that dictate one’s business operations and the vital IT service tasks that actually generate revenue. In an earlier article, we discussed why ITSM has become a modern necessity. Let’s explore ITSM in a bit more detail.

What Can ITSM Do?

ITSM frameworks help firms redefine their often vague information tasks in terms of underlying business processes. Firms implement frameworks to give their data-based work an understandable structure that everyone can relate to. This serves to improve communication between managers who concentrate on the business end and the IT staff who actually implement technologies via their mastery of high-level code or network systems.

ITSM is a commonly-used framework that makes it easier to plan new services, but it also helps firms improve their governance of past projects. With a wide range of ITSM frameworks to choose from and adapt, it’s very easy for organizations to create a Service Management system that supports their fiscal goals and increases the efficacy of their corporate culture.

How Does ITSM Improve Services?

One of the main uses of ITSM is optimizing technology-related business processes. Many firms find it hard to come up with a generic budgeting system that they can adjust to specific new projects.

ITSM, however, defines common service-delivery stages and features based on their costs to help break large, interrelated processes up for more effective monitoring and analysis. This, in turn, makes it much easier to actually devise a budget that one can stick to or reconcile as needed. Identifying issues in terms that relate to business costs is often an essential first step to solving critical problems.

Using ITSM to Better Client Relationships

ITSM frameworks also help providers define service life cycles, making it easier to keep future expenditures and necessities in mind. In addition to providing customizable benchmarking criteria and maturity assessments, frameworks take later stages like customer support and issue tracking into account from the beginning to aid in the creation of more realistic budgets.

By allowing firms to plan ahead within their chosen technologies and management methods, ITSM frameworks help organizations master their internal processes. The ability to adapt technology-independent Service Management techniques and definitions to current operating procedures makes it much easier to align one’s data-driven methodologies to broader business goals.

Ashford Global IT has been helping businesses improve their operations by providing IT training based on specific objectives. Contact Ashford Global today to discuss your training needs.


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