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Improving Compliance by Implementing ITIL® Training

Clients often require service providers adhere to strict standards. In order to deliver a service to a government agency or corporate organization, for instance, many firms have to bring their methods into line with specific industry regulations.

Implementing mandated ITIL® training can make it far easier to operate in accordance with applicable rules without completely changing one’s corporate workflow.

The Importance of IT Compliance

Compliance comes in many forms. Security regulations, for instance, apply to basic services like email clients and publicly accessible websites, but they also come into play when delivering common client applications like warehouse management software or corporate backends.

While maintaining compliance improves the quality of services that a firm delivers, it also gives organizations access to wider markets. By including compliance assurance processes in their ITSM frameworks from the start, firms send clear signals that let clients know they can be trusted to adhere to strict standards for sensitive jobs.

Compliance and Its Relation to ITSM Frameworks

It’s pretty difficult to implement compliant services after the fact. Firms must account for corporate standards prior to actually creating their services or building components. For instance, a client whose rules require the inclusion of security backdoors or communication encryption may need these features enabled at every individual stage of the project. If the service being delivered is complex, backtracking to add these characteristics later may represent a huge expense.

ITSM frameworks like ITIL help firms plan their services better. ITIL allows companies to break large projects down into their individual components and share these plans with all of their departments. This makes it much easier for organizations to create service-specific compliance features that meet their clients’ requirements from the start.

Establishing Effective Operating Procedures

ITIL training gives staff the ability to plan ahead. ITIL Service Design modules teach department managers to define the individual components that each feature will require and establish critical precedents. With this overarching perspective, managers have a much easier time identifying which sections require additional compliance features like security implementations or reporting devices.

Another important aspect of ITIL training is that it unifies operational processes. By training their workforces on how to create services based on well-defined plans, firms find it much easier to add new stages like service conformity checking to their general procedures. This allows them to deliver future services that meet new demands as well as optimize their current projects.

Most importantly for many firms concerned with compliance, ITIL training makes it easier to evaluate the cost benefits of different implementation strategies. Many corporations begin on-site ITIL training to help their workers and compliance-assurance teams create business case reports and financial metrics that take cash flows into account and help identify the most profitable workflows.

See the course schedule for ITIL training from Ashford Global IT. You’ll find training options scaled to fit your exact needs.


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Mary is a leading trainer in Microsoft® and Business Applications.

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