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Ashford Global IT (AGIT) is continuously looking for new opportunities to provide high-quality yet flexible class offerings. In an effort to reach potential students, Ashford Global IT is proud to announce its partnership with ITSM Academy – one of the most reputable training providers in the U.S.


About ITSM Academy

ITSM Academy was established by Lisa Schwartz and Jayne Groll, two ITIL® Certificate holders and former Help Desk professionals. Schwartz and Groll created the ITSM Academy to provide business professionals with the best training content and resources available. They developed different IT training programs and initiated the ITSM Bookstore, which is today’s largest Service Management bookstore worldwide.

ITSM Academy was the first American organization to receive the APMG accreditation to deliver ITIL training. ITSM Academy is also recognized by the Project Management Institute (PMI) as a Global Registered Education Provider. Therefore, Project Management Professional Certificate holders can enroll in the company’s courses to earn Professional Development Units (PDUs).

ITSM Academy’s Excellent Coursework at AGIT

Ashford Global IT currently offers many of ITSM Academy’s excellent courseware and unique classes. Presently, Ashford Global IT provides the following courses in conjunction with ITSM Academy:

ITIL V3 Classes

ITIL V3 is one of the leading frameworks that standardizes the processes of IT Service Management. The following are modules in the ITIL V3 Qualification Scheme currently offered in partnership with ITSM Academy:

  • ITIL Foundation in IT Service Management
  • ITIL Intermediate Level
    • Lifecycle Stream
      • Service Strategy
      • Service Design
      • Service Transition
      • Service Operation
      • Continual Service Improvement
    • Capability Stream
      • Release, Control and Validation
      • Planning, Protection and Optimization
      • Service Offerings and Agreements
      • Operational Support and Analysis
    • Managing Across The Lifecycle

It is through ITSM Academy that Ashford Global IT offers the self-paced training opportunity to professionals who wish to train for the ITIL Foundation Certificate. In all of the ITIL courses offered, students will train and participate in a fun and interactive learning environment. Students will be able to test their knowledge through different scenarios and practical activities that require them to use their newfound skills.

Certified Process Design Engineer (CPDE) Course

The Certified Process Design Engineer (CPDE) is a five-day course, in which students will learn how to practically apply the theories of Process Design. With the help of detailed lectures and various hands-on activities, students will be able to analyze, design, measure and integrate processes.

AGIT is more than happy with this partnership and is looking forward to working with ITSM Academy on different projects in the future.

About this author:

Angel Prusinowski

Angel is a leading ITIL® instructor at Ashford Global IT.

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