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How To Get Better Products Through ITIL® Service Design

Designing and planning an IT service is one of the most important parts of delivery. Although consumer needs are certain to change as time goes on, organizations must remain one step ahead.

ITIL® Service Design makes it much easier to deal with these fluctuating issues by addressing how mission-critical capabilities can be conceptualized and implemented along the way. Service Design applies to a wider range of fields than most people realize. The following insights may make it easier to take advantage of the benefits.

Practice Makes Perfect When Implementing ITIL Frameworks

Prior to starting an entirely new project by building over an unfamiliar framework, it pays to gain some familiarity with novel ITSM techniques by applying them to older services. Don’t be afraid to readdress projects that have already been developed, delivered and approved by redoing them behind the scenes.

Many firms that are just beginning to implement ITIL frameworks already copy their projects to private development servers and similar isolated code habitats during testing stages. Learn to attack tough design problems using new methods by practicing ITIL strategies in these safe environments before trying ITSM in the real world.

Dividing Up Service Design

ITIL breaks Service Design up into five major aspects:

  1. New or changed service solutions
  2. Service management systems and tools, especially the Service Portfolio
  3. Technology architectures and management systems
  4. Processes, roles and capabilities
  5. Measurement methods and metrics

Although many managers are accustomed to rudimentary design strategies that consist of little more than hand-drawn sketches and a few minimal conference calls, IT services are way too complex for such a basic process.

It’s important to strategize one’s design methodologies with the same diligence applied to planning out features and new implementations. While it’s great to have focused intentions or a cool idea for a hot new project, it’s all too easy to forget essential components along the way, such as vital security implementations or management architectures.

By using a structured design process, however, companies that employ ITIL standardize their service delivery procedures from the very beginning and ensure they always address critical concerns.

Good Design Facilitates Oversight

ITIL Service Design obviously lets firms improve the quality of their deliverables, but its true strength lies in how it helps them refocus their own techniques. The same principles that managers employ while creating a comprehensive end-product can easily be used by employees to devise new backend tools, such as usage trackers, resource analysis routines and other vital technologies that connect technical information to the business data it drives.

Those who implement Service Design training in the workplace enjoy smoother business operations because they get to redesign content as well as the organizations that produce it.

Ashford Global IT, AGIT, is a leading training provider of ITIL and ITSM component and principles. Contact them today to discuss training options for your employees in an ITIL area.

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Frank is a leading trainer in IT Security.

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