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How ITIL® Training Improves Theme Park IT Services

Theme Park IT TrainingExcitement isn’t the first thing that comes to mind when you think of IT training, but ITIL® education training programs may be essential to your ability to keep your patrons interested in having fun. Every day, millions of people visit amusement parks around the world, and the operators of such facilities rely heavily on IT systems to keep events flowing smoothly.

ITIL training is a critical step in implementing systems that function well and facilitate increased enjoyment, safety and financial success.

ITIL Framework for Better Services

IT services aren’t just once-off endeavors; they incorporate long lifecycles that include testing, programming, consumer response, daily operation and other critical stages. Whether you’re looking to improve a patron-tracking network of security cameras or a ticket reservation and public relations website, you’ll have to keep up with the underlying IT systems from their inception until their retirement.

IT Services Management, or ITSM, is a broad discipline used by major technology companies, official government organizations and anyone else who wants to leverage IT successfully. ITSM frameworks like ITIL let you define what your business goals for creating an IT service are and see that the technical steps you undertake while operating, analyzing and maintaining the service actually mesh with the corporate benchmarks you set.

ITIL has even been used by major entertainment firms, like EA®, in their attempts to improve the vital tools they use to satisfy their consumers.

Why Do Theme Parks Need ITIL Training?

Theme park IT systems can quickly grow out of hand. Modern ride control equipment often requires advanced computerized systems to keep things on schedule and minimize the amount of operator intervention that occurs on a regular basis.

Entire sections of parks may be controlled remotely to ensure that security, safety and accommodation mechanisms function properly. Firms that want to expand successfully while addressing emergency situations, minimizing legal risks and tracking the expenses associated with daily operation at a precisely itemized level must employ an ITSM framework to keep track of their data systems.

The inherent complexity of theme parks isn’t the only troublesome issue. Mismanaged IT systems actually add to the hassle. Because implementations like integrated PA system networks and worker shift scheduling apps can be highly complicated themselves, it pays to begin by clearly defining their critical factors and building from there.

ITIL’s Event Management process keeps such operations moving successfully by ensuring your decision makers remain in the know about the technical details without requiring them to have an explicit technical background.

Beginning Your ITIL Training Regimen

Providing ITIL training to your staff will improve your overall operations. This framework ties into the overall business structure to help streamline your efforts to meet your goals.

When corporations like Universal® and Walt Disney World® realized ITIL could help their overall IT efforts, they turned to Ashford Global IT for ITIL expertise. Ashford Global IT consultants have trained governments, multinational corporations, healthcare providers, restaurants and a host of other organizations that needed to learn how to make their tools function better. Discover how your technology could be supporting your business needs instead of acting as another budget sinkhole by contacting them today.


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Frank is a leading trainer in IT Security.

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