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How ITIL® Training Benefits Those Providing Healthcare Services

ITIL Training For HealthcareIT systems have become a standard in today’s healthcare facilities. Service providers implement and rely on highly customized, expansive systems that perform a number of critical functions.

While some hospitals, clinics and private practices are manageable enough that they can function with simple IT implementations, the majority require more advanced IT services management (ITSM) strategies that enable them to deal with increasing patient demand, maintain regulatory compliance and ensure profitability. ITIL® training is one of the most effective ways to institute essential ITSM operating standards successfully.

Why Does Healthcare Require ITSM?

The drive for the paperless office isn’t confined to commercial or industrial facilities. Today’s patient record-keeping standards have gone far beyond simply storing medical data in a word processor or spreadsheet.

Hospitals and clinics commonly implement record systems that allow for advanced file sharing between doctors, pharmacy workers, surgeons and nurses. In fact, payment processing is often integrated within the same software.

Many caregivers use digital diagnostic equipment, mobile devices and diverse other hardware to create records. This means networks must be able to respond to high demand around the clock and still perform at optimal capacity.

Healthcare IT systems are only becoming more complex as time goes on. Fortunately, that’s exactly the kind of situation that ITSM frameworks were originally designed for. By allowing firms to not only create but also monitor IT services and backend systems throughout their lifecycles, ITSM principles make it easier to gauge the capability and cost efficacy of vital lifesaving tools.

What Makes ITIL Work for Healthcare?

ITIL training works because it’s designed for maximum flexibility. For instance, the ITIL framework itself incorporates a number of generic yet capable definitions that can be adapted to the specific needs of the healthcare practices that use them. Training sessions can be conducted online or with a live instructor at a corporate campus, so it’s extremely simple to train on your schedule.

Much of the value in ITIL Certification training lies in the fact that certifications are individualized. While a hospital or clinic may mandate staff-wide ITIL Awareness training to instil uniform best operating practices at a basic level, staff who require additional expertise can be sent for more advanced qualifications on a case-by-case basis.

Finally, ITIL can also be implemented in a fashion that fosters compliance. FDA, state and other government rules pertaining to medical device security and healthcare practices are sufficiently stringent that compliance can represent a major expense in and of itself. By using ITIL to correlate your operating strategies with the business results they produce, it’s possible to improve service management throughout the lifecycle of a custom service and account for healthcare-specific IT factors, such as audits and compliance checks.

Implementing Training Effectively

There are many ways to go about bringing your workforce up to speed with the nuances of ITIL. It’s critical that you start by training with a consultancy group that has the requisite understanding of how to tailor their methodologies to your requirements.

Ashford Global IT consultants possess decades of combined, successful experience training government agencies, large firms and healthcare providers how to leverage ITIL techniques and concepts. They’ve taught Florida’s 24-campus Florida Hospital to improve the way IT services were implemented throughout relevant care networks, and they’re no strangers to creating custom training programs that accommodate the schedules and unique skills of caregivers. Contact them today to learn more about instituting ITIL training at your facility.

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About this author:

Jon Francum

Jon is the Director of Training at Ashford Global IT.

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