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How Flexible is ITIL® Implementation Business to Business?

Each business will develop a strategy and implementation plan which relates to its pain points.  For example, a business may consider its help desk functions inefficient. This may result from a number of incompatible mechanisms for logging and tracking user problems or roles and responsibilities may be confusing and overlapping. In this case, the business may decide to look at Service Operations first. A business experiencing Change Management related failures, which can be extremely harmful to customer relationships, may want to look at its Release Control and Validation practices. If the business is experiencing failures in monitoring and managing IT related vendors and contracts or failure in delivering on Service Level Agreements, they would initially focus on their Supplier and Service Level Management Processes. By contrast, if the business determines the problem lies not within the quality of service received but instead its applicability, they may focus on Service Strategy as a starting point.

About this author:

Angel Prusinowski

Angel is a leading ITIL® instructor at Ashford Global IT.

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