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How Does ITIL® Availability Management Keep Services Running?

ITIL Availability ManagementAs a provider of IT services, you’re heavily invested in maintaining high availability. Your clients and other users won’t settle for services they can’t rely on, so it’s up to you to implement a strategy that balances your operational capabilities and budget constraints with your consumer satisfaction efforts.

Although the techniques you choose are entirely up to you, ITIL Availability Management and Service Design offer a number of key stratagems you may find useful.

Define Optimal Availability and Ongoing Factors

Before you can begin providing the best IT services, you need to enumerate their requirements; defining service parameters is just one of many ITIL Service Management techniques you probably already use. As an example, your corporate users may not need a company email client that’s available 100 percent of the time if they only use it during standard business hours. On the other hand, your users might want to create a corporate website or portal server that caters to consumers in a number of timezones; in such a case, availability requirements would naturally increase.

ITIL Availability Management helps firms quantify the requirements they need to fulfill, and in doing so, it often drives them to associate specific service operation factors with their impacts on availability. Organizations that begin by clarifying how much uptime their services need to provide naturally find themselves investigating what kinds of factors and events might make them miss the mark.

From there, scheduling maintenance and other activities that could take a service offline becomes much simpler.

Implement Performance Indicators

Although the framework is extremely accommodating of specific management techniques, it defines some steps that every service provider should follow to reach availability targets. One strategy of note is monitoring availability. Instead of instituting new Availability Management standards and simply hoping they function, keep an eye on their impact.

By incorporating quantifiable metrics into your service management strategy, you get a better understanding on what impacts availability the most.

Describe Availability Tools and Their Ideal Usage

Most IT services incorporate some kind of toolbox that admins can use for troubleshooting and management. When availability problems are caused by errors and other unexpected problems, such administrative tools may provide speedy resolutions, but they must be applied correctly.

For instance, changing server settings and modifying major operating parameters can contribute to even longer downtime periods when these actions aren’t the correct solutions to availability problems.

ITIL strategies can be employed to identify exactly what goes into different availability solutions and who they impact within your organization. Use ITIL training to define your responsibilities as a provider, and take a close look at the human and fiscal costs associated with different management techniques. You’ll gain vital insights into how availability ultimately impacts the profitability of your services.

Availability has a critical effect on the success of the services you provide. Ashford Global IT consultants can help you apply vetted ITIL principles to keep your IT offerings readily accessible. Contact them today to discover more.

 

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Mary is a leading trainer in Microsoft® and Business Applications.

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