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Handle Business Evolution Through ITIL® Change Management

Training SessionIn any industry, and in any business, change is inevitable. Clients might have a disruption to services, diverting the resources of your company until the incident has been resolved.

You might need to undergo a major software update, or you might release a new program that has to replace existing programs across the board.

You could gain customers, lose customers or increase your rates. The reality is that even if people take care to stick to a business routine, changes happen, and you need to be ready to respond quickly without losing money, service quality or time. A key part of the equation is ITIL® Change Management, a process that can greatly improve standard operating procedures and be integral for proper management.

Create Standard Procedures to Handle Change

If change is a part of business operations, then it is important that there is a standard procedure in place to handle it. For example, if a client wishes to upgrade a service, the person who speaks directly with the client should have a clear protocol to follow. Every time a client requests a change, the same steps should be followed.

There should also be standard procedures for upgrades on a system-wide scale, the inclusion of new clients each month or recurring problems and incidents. It might take time to gather the right employees and put together these plans of action, but the time saved overall will be incredible. Rather than getting together to discuss every single change, or leaving room for substantial human error, employees will know exactly what to do and what order to do it in.

Manage and Assess Ongoing Impact of Changes

Even minor changes can disrupt standard operating procedures, and these disruptions may not be temporary. A key part of implementing ITIL Change Management is having a system in place whereby changes are assessed at regular intervals.

Some changes, such as problems and incidents, may need to be tackled with more effort if they aren’t resolved after set time periods. Other changes, such as an increasing number of clients, might need to be managed through increased employees. To learn how to manage and assess changes, a training course in Release, Control and Validation may be ideal.

Reduce the Costs of Change

ITIL Change Management can help businesses predict and manage change, and it can also help them to understand the costs involved. For example, increasing the number of services offered may result in more income, but it might also require more staff. Alternatively, paying a specialist to address recurrent IT service incidents might be expensive, but the overall cost of keeping long-term clients may make it a solid business expense.

Ensure Consistency Through Each Life Cycle

When changes occur, they still need to work their way through the ITIL life cycle, even if they are unplanned. Otherwise, you might have one person trying to understand a complex change that is unrelated to their daily task, which, when done repeatedly, can result in low-quality service to clients, wasted resources or even staff who are unsatisfied with their jobs.

The right training program through Ashford Global can ensure that companies know how to implement ITIL Change Management throughout all of their standard operating procedures.

Our training can help you become better prepared to handle the unexpected. Contact us today.

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About this author:

Jon Francum

Jon is the Director of Training at Ashford Global IT.

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