Home » ITIL » Get an Introduction to ITIL® Through a Foundation Training Course

Get an Introduction to ITIL® Through a Foundation Training Course

Training Button on KeyboardThe Information Technology Infrastructure Library (ITIL®), was established by the United Kingdom’s Office of Government Commerce in the 1980s as a way manage IT services as effectively as possible.

The result was a revolutionary way to break down the process into five stages, each of which represents a portion of the IT service lifecycle. Implementing the principles of ITIL can improve businesses in a major way, and it is integral that all members of staff understand the framework in order for it to be as successful as possible. Employees enrolled in an ITIL foundation training program can reap substantial benefits, and the company will therefore benefit as a result.

Who Should Enroll in the ITIL Foundation Training

From entry-level employees to managers who are just learning about ITIL principles, the ITIL foundation training program is the ideal course. By introducing the major topics of the framework, graduates will be poised to implement the basics into their daily routine at work or go on to more advanced courses in the future. There are no prerequisites for the ITIL foundation training program.

Logistical and Planning Details About the Program

The ITIL foundation training course lasts for a full three days, and will typically take place between 9am and 5pm in the local time zone of the office location. It is possible to offer the course to employees as an online program, or trainers can come into the workplace or a desired training location and deliver the course in person using materials like projectors, whiteboards and charts.

On the final day of the training program, students will sit for an exam that consists of 40 multiple choice questions and takes a full hour. In order to pass the exam, students will need to answer at least 26 of the questions correctly within the given time frame.

Objectives for Graduates

Before the ITIL foundation training ever begins, it is a good idea to get a basic understanding of the objectives of the program, and to share these with employees who will be participating. Understanding the benefits of the course may encourage them to pay closer attention and to reap the benefits both for the business and on a personal level as a means of professional development.

The primary objectives of the program are to ensure that students understand the idea of ITIL, the principles of ITSM and how to implement them into their job description in the various stages of the service lifecycle.

ITIL Foundation Training Course Syllabus and Topics Covered

Since this is an introductory course, the syllabus will start with the very basics and explain what ITIL is as well as how it can be implemented into the average place of business. The syllabus will also include the specifics of what job is attributed to what stage of the service lifecycle. This ensures that everyone participating can identify what stages directly relate to their job and daily tasks. Finally, the course will briefly introduce advanced concepts of ITIL.

Through an ITIL foundation training course, employees can shift their way of thinking into the ITIL framework and improve workplace efficiency and customer satisfaction as a result. Contact Ashford Global to learn more about their ITIL Training for your business.


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Mary is a leading trainer in Microsoft® and Business Applications.

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