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Fostering Corporate Cultures with ITIL®

Project ManagementMost newcomers to the field of ITSM® recognize that organized frameworks can help their organizations improve how they manage big projects. Unfortunately, many completely overlook the ways that frameworks like ITIL® help firms grow more effective corporate cultures.

Operating Procedures Dictate Attitudes

ITSM frameworks help workers understand their roles in relation to their firms, allowing them to make more meaningful changes to their methodologies and output. Although they don’t dictate specific approved procedures and standards by themselves, these overarching organizational schemata allow managers to fill in the blanks on an organization-wide level.

There’s a huge difference between departmental rules and company-wide operating standards. Workers are more likely to acknowledge the importance of rules that relate to larger schemes because these mandates carry more weight and make sense within the whole. In addition, these individuals’ broader understanding of how the things they do affect their coworkers and a project’s overall wellbeing may motivate them to devote extra effort to producing quality content.

Frameworks Induce Communication

ITSM frameworks are known for their ability to standardize discourse between workers. By defining service elements and stages using common terminology, these outlines make it easier to exchange ideas, but they also affect how people think about communication on a fundamental level.

Corporate operating standards serve to reduce or eliminate the subtle mental apprehension that workers experience when trying to communicate about complex or vague subject matter. Because uniform procedures and processes are easier to talk about, people are less likely to avoid bringing up potentially important issues. They know they can explain their ideas to their coworkers and put them in terms that others understand, so they’re more willing to try.

By building a culture of openness, service frameworks make it easier for low-level staff to approach their superiors. The feedback such interactions provide is essential to troubleshooting processes and service deployments.

Making Complex Management Possible

Finally, one of the most critical functions of service frameworks is that they redirect the way firms manage their projects and staff. ITSM helps people balance their management strategies by allowing them to change their focus at will.

A manager with a framework can get a feel for an entire service’s status and its place within its lifecycle in minutes. She or he can also investigate problems in depth by zooming in to examine the sub-processes that need attention.

On the other hand, those who don’t have frameworks are cast adrift. Without reference points that clearly define components and their progressions from start to finish, they find it difficult to grasp what’s going on outside their immediate sphere of influence. Frameworks permit comprehensive approaches to management, and this improves corporate cultures by allowing firms to act in unison.

Ashford Global IT (AGIT) provides consultation services and training to businesses across a range of methodologies including ITIL and ITSM. Contact AGIT today to discuss your training needs.



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Frank is a leading trainer in IT Security.

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