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Examining Service Operations Functions: Application Management

Human hands writing in diaryApplication Management is the Service Operation function that is responsible for ensuring that an organization has the proper human resources in place to manage applications in order to meet business objectives. All personnel who provide technical expertise and support for applications in an organization are part of the Application Management function.

Application Management supervises applications throughout their lifecycles. This function is in charge of designing, testing, and improving the applications that are part of the IT services.  Application Management also plays a major role in deciding whether an application is bought or built in-house.

The role of and activities in Application Management are extremely similar to Technical Management. However, Application Management focuses on software applications instead of the IT infrastructure. Activities carried out within Application Management include identifying the knowledge and skills needed to manage applications, designing and delivering end-user training, contributing to the design and building of new services, managing vendors, and being involved in improvement projects throughout the Service Lifecycle.

Many organizations often label applications as services. However, applications are simply one component required to provide a complete service. One application can support more than one service, and it is possible for one service to make use of a number of different applications. Many service providers today use service-oriented architectures to design and build shared services.

To learn more about the activities that take place within Application Management, enroll in the ITIL® V3 Service Operation course or the ITIL® V3 Operational Support and Analysis course at Ashford Global IT!

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