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Deliver Better Products Through IITIL® Service Design

Internet Security OnlineInformation Technology Infrastructure Library, ITIL®, is not a new concept to many IT service providers who use the framework to work more efficiently and deliver better services to their customers.

Even if you have the tools in place to embrace the principles of ITIL and operate more effectively, your business still needs to be able to design and customize services.

ITIL Service Design is one of the five integral lifecycles, and it is covered in depth through training courses offered by Ashford Global.

All About ITIL Service Design

ITIL service design is the process of creating IT services. While that may sound simple, it also involves making sure the services are cutting-edge, that they meet the needs of clients and that they are cost-effective both for you and for the clients you provide the services to.

ITIL service design may not always involve the creation of new services, but it may tweak existing services, change protocol or otherwise ensure that the services delivered to clients are the absolute best your company can offer.

Where Service Design Fits Into ITIL Lifecycles

To fully embrace and utilize the framework of ITIL, there are five lifecycles that need to be focused on independently as well as in a cohesive, big picture way. The first, service strategy, paves the way for the second, which is service design. After the services have been designed or retooled, it is possible to move onto service transition, service operation and then continual service improvement. Simply put, the lifecycles could not function without ITIL service design.

For that reason, it is vital that companies are versed on this particular stage.

How Proper Service Design Can Improve Business

If you already have a service or services that clients or customers are happy with, you might wonder how additional information on ITIL service design can help. There are five major elements of service design that can help businesses create even better services and then measure just how much better these services are. To start, service design emphasizes what changes between existing and future services.

Then, it forces companies to plan for what tools will be needed to administer and provide these services. Service design also emphasizes the architecture and security of new services, who will process and handle new services and even what metrics will be used to measure and analyze the delivery and success of these new services.

Benefits of an ITIL Service Design Training Program

To understand and implement ITIL service design in the workplace, a training program is ideal. Designed specifically for IT service professionals including planners, security managers and trainers, the program lasts for three full workdays.

The objectives of an ITIL service design program include understanding the purpose of service design, placing it within the greater framework of the ITIL lifecycles, knowing how each individual contributes to the design of new services, seeing how technology plays a role in design or administration of services and knowing what the most typical challenges are that face the implementation of newly designed services.

Through the right training program, businesses can develop their ITIL service design and offer improved and more effective services for their customers.


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Mary is a leading trainer in Microsoft® and Business Applications.

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