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Defining and Improving Business Processes with ITIL® Foundation Training

ITIL Foundation TrainingBusiness processes are simpler to manage with ITSM frameworks on your side, and ITIL® provides a number of guidelines for evolving the way you handle workloads. The processes you engage in on a daily basis change along with your markets and the needs of your consumers.

As you attempt to generate more value from the work you do, you should consider unifying your efforts under an overarching system. Fortunately, ITIL Foundation training could make things a lot easier.

Why Target Business Processes?

ITSM isn’t just about managing individual projects; it’s about taking control of the factors and events that drive them forward. Business processes, like operating a help desk for an IT service’s user base or tracking availability and uptime, are critical to your day-to-day work and your long-term bottom line. It only makes sense that such processes should be tracked, analyzed and controlled.

By managing complete business processes instead of focusing solely on their results, modern organizations also stand a better chance of controlling their ledgers. As with most market factors, the jobs associated with service management change over time.Defining these activities in basic terms and connecting them to their fiscal ramifications makes it possible for service managers to create streamlined products that are less likely to stray from budget predictions.

How Does ITIL Foundation Help?

ITIL Foundation training is essential to any organization that wants to implement effective ITSM strategies. This is partially due to the comprehensive scope of the ITIL Foundation Certification exam; the test simply covers a lot of ground. Since this certification is usually preceded by the ITIL Awareness qualification, the firms that complete their  training successfully get a great idea of ITSM as a whole. For many companies, especially those new to ITSM, the introductory material covered in ITIL Foundation courses plays a vital role in improving business process management.

One of the big focuses of the ITIL Framework is defining service management components like processes, and these definitions help service providers immensely. Even if it takes you a while to master ITSM methodologies, the fact that you’re beginning to think about processes in terms that actually relate to what drives your organization is a major step in the right direction. Whether you’re trying to write an effective proposal for a new service or correct an existing deficiency, defining your processes improves your contextual understanding of the critical issues at hand.

Choosing How You Relate to Your Business Processes

ITSM frameworks like ITIL help you redefine critical aspects of your corporate culture. By using Foundation principles like Service Management and the Service Lifecycle to map processes more accurately, you can create a reusable management toolkit that helps you improve old projects and embark on new ones confidently. Business processes are rarely isolated; what you do with one part of an IT service project will always impact its other aspects. Is your understanding of ITIL good enough to let you predict the effects of your actions?

Discover how to optimize your organizational knowledge; learn which ITIL Certification types you should target by contacting Ashford Global today to find ITIL training options to fit your needs.


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Frank is a leading trainer in IT Security.

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