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Creating a Cohesive Corporate Culture Through ITIL® Service Strategy

While many business sectors are just now catching up to the globalization craze, IT service providers have been in the thick of it for years. Organizational distribution does afford these firms some unique opportunities, but it also makes them harder to lead in a unified fashion. Fortunately, frameworks like ITIL® are reversing the trend and improving the way customer relationships are maintained.

How Leadership Relates to Corporate Culture

A firm’s leaders set the tone that other employees adopt in their daily work. In small start-up companies, for instance, people generally follow and emulate managers and founders, but charisma only goes so far.

Modern firms often employ geographically distributed work teams and remote offices. As a result, they may experience disconnects between central leadership and distant sub-organizations. In some cases, the need to have multiple teams working at different hours of the day to support foreign markets makes it impossible to keep a single office running smoothly.

While these issues can be corrected after the fact through direct communication, only establishing a framework from the outset can preclude them entirely. Discover other motivations that drive firms to implement the ITIL Service Strategy by following this link.

Establishing Effective Standards

Corporate outlooks are ineffective when they’re too narrow. Managers can’t simply focus on their own departments and hope that everything else will go smoothly. It’s critical that every employee has a general idea of the overarching framework, even if he or she only plays a small role in the completion of a specific project.

Human resources are finite; organizations often have to reallocate employees to deal with sudden change requests or speed up complaint resolutions. The ITIL Service Strategy allows firms to ensure these transitions are less error-prone. By establishing uniform operating standards for various aspects of the service delivery, modification, lifecycle tracking and evaluation processes, companies that implement frameworks can create workforces that remain functional when major operating parameters change.

Making Leadership More Efficient

A firm’s corporate culture doesn’t just impact the efficacy of its low-level workers. Companies that establish universal operating procedures and standards generally benefit from leaders who have a better understanding of what’s going on.

It’s critical that decision makers comprehend the impacts of their choices. They don’t have to be technical experts, but if they lose sight of the big picture, they may allocate resources improperly or implement changes that negatively impact other departments and project components. Using the ITIL Service Strategy to help these vital players make better decisions can drastically improve the way a firm operates.

Ashford Global IT (AGIT) provides ITIL training to businesses in a variety of formats including onsite, online and open enrollment. Contact them today to find out how ITIL Service Strategy and other ITIL Certifications can benefit your employees and your business.


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About this author:

Jon Francum

Jon is the Director of Training at Ashford Global IT.

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