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Create Smoother Operations Through IT Service Transition Training

3D Learning ConceptBusinesses who embrace the ITIL® framework already know that IT services can be divided into five distinct life cycles.

While each is important, particular emphasis needs to be placed on the IT service transition phase in order for daily operations to run smoothly, for upgrades to be installed seamlessly and for customers to enjoy excellent services and

attention without disruptions or commotions to their daily system use. To better understand this life cycle as well as how it can be integrated into the workplace, the Service Transition training program may be the perfect choice for employees.

The Pivotal Role of the IT Service Transition Life Cycle

The service transition stage is an important lifecycle because it is truly a comprehensive one. It is arguably the lifecycle that requires the most collaboration from all employees and all departments. After the design stage and the creation of an IT service strategy, the service transition phase helps turn these ideas into practical operations.

With an effective service transition, companies providing IT services can implement new ideas, new forms of operations and new techniques or protocol without disrupting service on the customer’s end. Whether an IT service provider is rolling out a new product or service, integrating two existing services or slightly updating procedures or software, a smooth transition is vital. Without it, customers and clients will have lots of questions about the changes, may be unhappy with disrupted service or may even move to a different provider.

The Objectives of a Service Transition Training Program

Through the Service Transition training program, participants will be able to understand more about the role of this lifecycle as well as how it can be integrated into an existing business model. The primary objective of the course will be for students to understand how service management and transition go hand in hand and what their objectives are.

In addition, students will get a better working knowledge of how the service transition phase fits in with the other four lifecycles, what major responsibilities to expect during this phase, the primary challenges to smooth transitions, the best responses to these challenges and how to measure whether an IT service provider is truly embracing service transition to the fullest.

This course is designed for participants who have already completed a foundation or awareness course, can comprehend the basic framework of ITIL and who have management or leadership roles within the IT service industry.

Practical and Logistical Details About the Program

The ITIL Service Transition program offered by Ashford Global is a three-day course that is available onsite or online. Typically running between 9am and 5pm each day, the course culminates in an exam with multiple-choice questions. Students receiving a minimum of 70 percent on the exam will receive certification.

Trainers teaching this program onsite for businesses will rely on tools like whiteboards, projectors and charts to explain new ideas and engage participants in a vibrant learning process. Students may receive homework or course materials that require additional study or reading outside of the training program’s daily schedule.

To bridge together the ideas and the operations, IT service providers need a full understanding of the service transition lifecycle. A related training program from Ashford Global is a key tool in helping businesses reach their goals. Contact us today for more information on the training you need.


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About this author:

Angel Prusinowski

Angel is a leading ITIL® instructor at Ashford Global IT.

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