Home » ITIL » Controlling Your Digital Resources: ITIL® Access Management Principles

Controlling Your Digital Resources: ITIL® Access Management Principles

ITIL Access ManagementWhen your consumers entrust you with their data, they do so with certain expectations. They want to be sure that even though they’re turning over vital information, you won’t betray their trust by sharing it against their wishes or carelessly misplacing it.

If you haven’t implemented access management principles, your organization isn’t worthy of consumer confidence, and you’ll soon lose it. With ITIL® Access Management training, however, you can ensure that your clients’ faith in you is well placed.

What Is Access Management?

Access management is a general term for the way IT firms and departments make sure information consistently remains in the right hands. Data is useless unless someone can get to it. Whether that individual is an administrator, an end user or one of your clients, the data access mechanisms they count on must be reliable. On the other hand, you don’t want too much access; then anyone could get into your information and put it to their own purposes.

Access management is about finding a middle ground by controlling who’s permitted to do what with data. A basic example can be seen in the way many IT services rely on authenticated login credentialing for user accounts, but access management can encompass everything from software methods to the physical controls and locks that keep server room doors shut to the general public.

How Does ITIL Access Management Differ from Other Varieties?

The ITIL framework classifies Access Management under Service Operation Processes; although access controls are usually planned in the Service Design stages, they’re executed and used when a service is in action. Whereas many access management philosophies concentrate solely on denying unauthorized access, ITIL’s version strives to balance controls with allowable usage. This concept is critical to providing functioning services instead of data lockboxes that are so secure even their users have trouble putting them to good use.

ITIL also places emphasis on clearly delineating services that support different user groups and maintaining an accessible record management service, or directory service. Directory services make it easy for authorized admins to monitor usage practice, grant access rights and keep an eye on problems as they unfold. While they’re extremely common tool kits, ITIL is relatively unique in helping firms implement explicitly defined directory service practices of their choosing.

Migrating to ITIL Access Management

So how do you get started when all you’ve got to work with is a cobbled-together access management implementation? Before going gung-ho by trying to implement ITIL principles en masse, it’s best to start with the basics. Learn how to define your services and their components so that when it’s time to think about access control, you understand what you need to protect.

Ashford Global IT consultants possess the necessary experience to help you evaluate your current access management principles and take a major leap forward. They’ve helped countless firms implement effective training regimens that bettered the way they handled data security. Whether you need to improve organization-wide practices or just boost a single department’s skills, contacting Ashford Global IT is the best way to start.


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About this author:

Angel Prusinowski

Angel is a leading ITIL® instructor at Ashford Global IT.

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