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Continual Service Improvement: How Will It Benefit You?

Improve buttonToday, more and more organizations are relying on IT to achieve corporate aims and meet business needs.  As a result, many organizations have implemented the IT Infrastructure Library® (ITIL®) framework.  ITIL is a series of books that describes the best practices in IT Service Management.  The latest version of ITIL, ITIL V3, takes a Lifecycle approach.  Within the ITIL V3 Service Lifecycle, there are five phases: Service Strategy, Service Design, Service Operation, Service Transition, and Continual Service Improvement.

This article will concentrate on the Continual Service Improvement (CSI) phase of the Service Lifecycle.

CSI Primary Function

The primary principle of CSI is to constantly improve IT services. This is done by spotting and employing enhancements that can be made to the services offered by a business. More precisely, CSI looks for ways to increase the value, efficiency, and success of services.


Goals and Objectives of CSI

The goals and objectives of Continual Service Improvement are as follows:

  • CSI reviews, analyzes and makes recommendations for improvement opportunities in each Lifecycle phase.
  • This phase assesses the Service Level Achievement results of the organization.
  • CSI identifies and implements individual activities to improve the IT service quality.
  • CSI enhances the cost effectiveness of delivering IT services without forgoing customer satisfaction.
  • This phase ensures that applicable quality management methods are used to support continual improvement activities.

Benefits of CSI
The CSI phase of the Service Lifecycle:

  • Improves metrics and management reporting
  • Enhances the overall quality of business operations
  • Helps the business plan for investments according to business needs
  • Minimizes the communication gap between the customer and service provider
  • Improves the quality and availability of services
  • Improves employee productivity due to increased reliability and availability of IT services
  • Increases employee effectiveness by improving productivity, teamwork and communication
  • Identifies roles and responsibilities for IT professionals
  • Provides long-term financial benefits

To learn more about how CSI can improve your business operations, contact Ashford Global IT today!

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