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Choosing the Right ITIL® Intermediate Training Programs

Technology Training SessionWhen companies large and small dive into the world of ITIL®, they typically start with courses like the Awareness Program or the Foundation Program, both of which do an excellent job of introducing the key concepts and vocabulary to participants.



Furthering Education with ITIL

However, ITIL education shouldn’t stop there. Through ITIL Intermediate courses, employees can better understand the lifecycle, learn how to manage employees better and get specific examples of how to react to a whole range of industry problems. Since there are a variety of ITIL Intermediate programs to choose from, use this guide to find the right options for your business.

Explore the Service Capability Stream

At the ITIL Intermediate level, there are two main streams that you can choose to pursue. Typically, businesses will opt to enroll some employees in one stream and some employees in the other, ensuring that all bases are covered. The first of these streams is the Service Capability Stream. The ITIL courses included in this stream focus on in-depth, specialized information regarding the implementation of ITIL principles.

The first of these courses, Planning, Protecting and Optimization, helps businesses mitigate risks while controlling costs. Another course, Operational Support and Analysis, teaches how to track metrics and analyze the success or failure of any particular process, service or product. The course Service Offerings and Agreements places an emphasis on how to create agreements that fit in with ITIL principles. Finally, the course Release, Control and Validation will help participants better understand how to deploy new services and manage IT security.

Explore the Service Lifecycle Stream

The second stream at the ITIL Intermediate level is the Service Lifecycle Stream. This stream focuses almost exclusively on the lifecycle, its five phases and how each interacts in order to deliver complete services to customers. Often, this stream is picked for high-level employees or managers who want a comprehensive view of ITIL so that they can lead teams across multiple departments.

The first course in the Service Lifecycle Stream is Service Strategy, which focuses on the goals and objectives of the company. The next stage in the lifecycle, and the next course, is Service Design, which helps service providers design the best options for their clients and determine the logistics of these IT service. Next, ITIL Intermediate participants can study Service Transition, a course that focuses on tweaking services to better meet the needs of clients.

The fourth phase is Service Operation, and the corresponding course focuses on how to effectively deliver services. Finally, the fifth stage and course is Continual Service Improvement, which explores how to measure success and determine the ROI for any given service.

Online vs. Onsite ITIL Intermediate Training

The final choice you might make regarding ITIL Intermediate training is whether to opt for online courses or onsite courses. If your employees are centrally located, onsite training program and exams tend to be best. However, employees that telecommute or are located around the world can also enroll into online ITIL Intermediate courses with ease.

Go beyond the basics by enrolling staff into one or more of the many ITIL Intermediate training programs available through Ashford Global.

Contact us today for more information.


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Mary is a leading trainer in Microsoft® and Business Applications.

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