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Certified Process Design Engineering Course Breakdown

The Certified Process Design Engineer (CPDE) course is a certification course designed to teach all the vital steps involved in engineering and re-engineering quality and long-lasting ITSM processes. Numerous frameworks such as ITIL®, ISO/IEC 2000, MOF, CobiT, and CMMI define the best practices for achieving quality IT Service Management (ITSM). These frameworks describe a set of integrated processes and controls, but none of these provide a clear, step-by-step method for achieving excellence when designing or re-engineering the specified processes or models.

The five day CPDE course gives enrollees a hands-on opportunity to understand how to analyze, design, measure, and integrate IT Service Management processes.  Students will learn about many important topics including troubleshooting and improving processes, developing meaningful metrics and converting data into useful information, understanding the concepts of organizational Change Management, learning flowcharting techniques, and using automation within processes. The knowledge gained from this course can be applied to every ITSM framework, standard, and maturity model. The classroom experience from this course provides students with hands-on practical experience for gathering and analyzing process requirements and understanding the critical differences between developing, re-engineering, and improving processes with the best available theoretic context from ITIL.

The APM Group has endorsed the Certified Process Design Engineer course as complementary to the ITIL Qualification Scheme.  The CPDE course has also been awarded with a credit value of 1.5 toward the ITIL Expert Certification. Ashford Global IT provides students in its CPDE course with a Success Guarantee.  This Guarantee permits students who do not pass the CPDE exam on their first attempt to re-attend any open enrollment CPDE class at absolutely no cost in preparation for their second attempt on the exam.

To learn more, contact Ashford Global IT today!

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