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Can IT Service Management Improve Your Previous Projects?

ITSMOne of the hallmarks of IT services is that their lifecycles are rarely cut-and-dry. For instance, a service that you deployed a year ago may still require periodic intervention and upkeep as your consumers use it. Similarly, your firm may undergo staff changes or adopt new technologies that force you to modify ongoing projects.

Although IT Service Management is typically thought of as a means of instituting new standards for the future, it also has the potential to help firms manage projects they’ve already started.

Why Firms Apply ITSM Retroactively

ITSM techniques and definitions encompass a huge range of concepts. In addition to delineating the individual processes and components that make up a service, ITSM gives you the ability to quantify how such constituent elements relate to one another.

IT Service Management may, however, take time to master; this is only to be expected with complex process definitions and techniques. As a result, jumping headfirst into an unfamiliar methodology while attempting to implement a new service may not be the most prudent or effective idea.

In order to smooth the transition to a new way of thinking, many firms use their old projects as learning exercises. By redefining familiar territory in the language of ITSM, these companies find it much easier to help their staff get on the same page and discover how ITSM techniques ought to be applied in the real world. Even better, many are able to realize marked improvements in the functionality, availability and cost efficacy of their existing services.

Where Should My Firm Start?

There are numerous ITSM frameworks and methodologies available. While some organizations favor specific variants over others, personal preference and situational suitability play major roles in determining which flavor is the most appropriate.

Fortunately, many qualification frameworks offer the chance to enroll in entry-level courses and gain essential familiarity with critical concepts. For example, even if your firm decides against adopting ITIL®wk+2 in the long run, participating in ITIL Awareness training to help better understand ITSM may serve your staff well as you move forward.

Choosing a Viable Direction

Instituting basic training is the easiest way to get a firmer handle on ITSM. By combining the essentials with past projects you know you’re capable of handling, it’s much simpler to branch out and adopt a specific ITSM methodology. You can also quantify the effects of your chosen ITSM strategy to generate instant performance data.

Remember that ITSM isn’t uniform. Even within standards like ITIL, there are multiple ways to apply similar principles and practices. Instead of focusing on what seems like a hot management methodology, it’s critical that your firm picks an ITSM strategy that is sustainable. Learning more about ITSM is crucial to how well you’ll be able to chart a path to long-term success.

IT Service Management can be complex, but applying it to your previous endeavors is the easiest way to move forward, and doing so may even help you attain previously unrealized business goals. Ashford Global IT staff has wide-ranging experience with ITSM frameworks and corporate training. Learn more about how your firm can improve its operating standards by contacting them soon.

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