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Breaking Down Each of the ITIL® Stages

Technology TrainingTo embrace the  philosophies of ITIL® is to embrace the idea of an IT service lifecycle.

Whether your company provides IT services to a handful of large businesses or thousands of individuals, the lifecycle remains the same.

In order to implement ITIL principles in the workplace and enjoy the success that this change can bring, it is important to identify and understand each of the five ITIL stages that makes up this lifecycle.

Learning the Five Lifecycle Stages

1. Service Strategy

The first of the five ITIL stages is conceptual in nature. Essentially, it is where the ideas and plans for providing IT services come to be. Depending on the needs of your clients and your plans for the company, this is the time to create a strategy that can accomplish all of your goals.

The stage of Service Strategy should put a best-case scenario in place as well as establish ideas that could counteract common problems or challenges to similar IT companies, and it is the perfect job for someone with an ITIL Expert certification.

2. Service Design

The second stage in the ITIL lifecycle is Service Design. This is the stage where the conceptual ideas created in Service Strategy get turned into true plans. A business that serves 100 clients, but wants to be serving 150 by the end of the year, would create a marketing plan to reach their goals.

They might also have a calendar establishing monthly targets, helping their plans to stay on track and be assessed at every step on the way to success.

3. Service Transition

Until this stage, it is likely that only a handful of a company’s employees were involved. In Service Transition, however, a broader base is required to begin putting plans into action. Each department, and certainly all management positions, will need to work together in order to establish how best to deliver services and meet targets.

This might involve things like beta testing, training for employees on how to best interact with customers regarding new software or services and preparations for an official introduction of services, which could involve marketing or advertising.

4. Service Operation

The fourth of the ITIL stages is Service Operation. For most companies that provide IT services, this is the bread and butter of their operation. Service Operation is when clients actually receive services and interact with employees.

Although just about every employee will be at least linked to this stage of the ITIL lifecycle, those who work in departments like delivery, customer communication and installation will typically have the greatest role to play at this time.

5. Continual Service Improvement

Just because a customer has received a service, it certainly doesn’t mean that a company’s job is done. The final stage of the lifecycle, called Continual Service Improvement, is typically performed by those with ITIL Expert certification.

This stage involves evaluating the success of the services, taking into consideration any problems and analyzing what could have been done better.

Each of the five stages of the ITIL lifecycle are vital for a company providing clients with IT services. Understanding and following each can pave the way for greater success and efficiency in the industry.

Contact us today and let’s set up the training you need for your business.

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Frank is a leading trainer in IT Security.

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