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Benefits of ITIL®

When it comes to approaches to IT Service Management, ITIL® (the Information Technology Infrastructure Library®) is the first choice. This methodology offers a straightforward and practical framework for identifying, supporting, planning and delivering IT services in an organization. According to ITIL, IT services should be aligned to the requirements of the organization. This framework allows organizations to take a professional and systematic approach to IT Service Management, deliver quality services, and meet business goals on a continuous basis.

The best practices advocated by ITIL are detailed in five core publications: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. These five publications also make up the five stages of the Service Lifecycle.

Today, almost all organizations are driven by IT. Adopting ITIL in your company offers many benefits. Key benefits include:

Enhanced Understanding Between the Business and IT

ITIL helps organizations better recognize IT services and the resources required to support them. This framework makes it easier for the IT team to understand everyday organizational processes.  Structuring an IT department or organization from a business point of view makes it possible to visualize and maintain end-to-end services. Additionally, ITIL comes with measurable and meaningful service metrics. These effective and well-communicated metrics permit continuous monitoring and improvement.

Increased Organizational Efficiency

ITIL advocates assigning clear responsibilities and roles for every member of the organization. This leads to a significant improvement in efficiency. The ITIL framework also facilitates internal communication by offering a common point of reference. ITIL also encourages standardization of processes. This helps in identifying the areas of duplicated efforts and eliminating them.

Improved IT Cost Management

The ultimate aim of any business is to earn a profit. ITIL can help your organization boost its profits by supporting better IT cost management. The ITIL framework promotes focus on specific tasks. When there are fewer distractions, there is a positive impact on productivity. At the same time, higher service quality results in higher customer satisfaction.

Round Up of the Benefits of ITIL:

  • Improved IT services
  • Higher customer satisfaction
  • Increased ROI
  • Greater visibility of IT assets and costs
  • Availability of an effective performance measurement system
  • Enhanced staff morale
  • Reduced training costs
To learn more about the benefits of ITIL, contact Ashford Global IT today!


About this author:

Angel Prusinowski

Angel is a leading ITIL® instructor at Ashford Global IT.

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