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An Introduction to the Service Lifecycle: Service Operation

In the ITIL® Service Lifecycle, the Service Operation phase is kind of like the glue that holds everything together in the daily operations of an organization.

This is the area that provides the advice and best practices for the management of everyday activities including the monitoring and reporting of people and processes so that the IT services provided by an organization are high-quality, low-cost and effective. The results will be compared with the targets or norms that are set in place. This can help determine the deliverables, productivity, and improvements needed in the IT services or daily operations of a business.

Service Operation is integral in the ITIL Service Lifecycle because of its roles and duties. It requires reviews, inspections of results and analyses, and the integration of process improvement models that will meet the Continual Service Improvement standards that are in place as part of the ITIL framework. This is ultimately where the value of the ITIL training is seen in action – when the right balance is created between the business and IT services.

ITIL training is all about creating the most efficient business and IT services possible, which is exactly what continuous improvement does.

Ultimately, Service Operation focuses on maintaining the organization’s status quo. This phase keeps things working effectively and making improvements when and where they are necessary. Of course, the balance in continuous improvement is important here because too many improvements could be the source of more trouble than is necessary. The proper use of the Service Operation phase of the Service Lifecycle will ensure that you take the necessary steps to keep processes and services operational in a proactive manner without overdoing it.

Service Operation is about maintaining a stable, effective, and productive environment with minimal disruptions and IT best practices in place at all times. Important processes and functions in the Service Operation phase include Incident Management, Access Management, Request Fulfillment, Event Management, Problem Management, the Service Desk, Application Management, Technical Management, and IT Operations Management.

Contact Ashford Global IT today to find out how implementing the Service Lifecycle in your organization will be advantageous!

 

About this author:

Angel Prusinowski

Angel is a leading ITIL® instructor at Ashford Global IT.

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