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An Introduction to the Service Lifecycle: Service Design

Learn MoreService Design is the stage in the ITIL® Service Lifecycle that is tasked with creating or modifying services and the IT infrastructure so that they are properly aligned with business needs. The design elements need to ensure that custom-centric viewpoints are used.

The Service Design phase takes the strategy that was created and transforms it from a plan into a deliverable IT service or services. This is also where the management information framework is designed and continual improvement is sought when new architecture, strategies, or policies are implemented.

What you Need  to Know About Service Design

Service Design is important to the success of the ITIL framework implementation. Organizations need to have a holistic approach to this phase, making sure that all aspects of the design are considered during any changes to or creations of services. A new application or design should always reflect the existing systems, tools and designs that are in place to ensure streamlined and effective operation, transferability, and ease of integration.

Service Design applies to new and changed services alike, with a goal to satisfy the objectives of the business. The design should take into account compliance, security, risk, and quality requirements. It should also intend to create more efficient and effective business and IT solutions from the top down, allowing the system to remain consistent and the Service Lifecycle to operate effectively.

There are many goals and objectives in this aspect of the Service Lifecycle, including maintaining and producing frameworks, plans, processes, and documents for IT services that meet the current and future organizational needs at every single level. Processes in Service Design include Service Level Management, Supplier Management, IT Service Continuity Management, Availability Management, Capacity Management, Security Management and Service Catalog Management.

ITIL training provides intensive information on Service Design, including how it is integrated with other processes and functions in the Service Lifecycle and which elements are most important to understand. It is critical that secure and resilient designs are created and that the resources meet the needs of the organization, no matter what the situation may be. The goal of each Service Lifecycle phase is to ensure that the organization and the IT service department remain on the same page and continue to deliver high-quality services to keep customers and users satisfied.

Contact Ashford Global IT today for more information on how Service Design can benefit your organization!


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Frank is a leading trainer in IT Security.

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