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An Introduction to the ITIL® V3 Service Transition Course

Changes aheadService Transition is one of the five stages in the ITIL® Service Lifecycle. This phase is critical in ensuring that business processes, services, and operations are not disturbed when an organization is going through a Change.  To learn about the Service Transition phase in-depth, enroll in the ITIL V3 Service Transition Certification course at Florida-based Ashford Global IT (AGIT).

This three-day course provides students with vital information and practical guidance on how to introduce, deploy, transfer and decommission any new or changed services. The ITIL Service Transition course educates candidates on the principles, purpose, and objectives of Service Transition. Students will study the management and control of the processes, activities, and techniques within this Lifecycle phase.  Key processes examined in the ITIL V3 Service Transition course include:

  • Change Management
  • Release and Deployment Management
  • Service Validation and Testing
  • Service Asset and Configuration Management
  • Knowledge Management
  • Service Evaluation

In addition, students will learn how components in Service Transition interact with other components in the Service Lifecycle.  How to organize Service Transition and measure Service Transition performance will also be covered.

Students will explore the technological considerations, challenges, and critical success factors related to Service Transition.  Students will learn through a case-study based approach in a practical, hands-on learning environment.

In order to qualify for the ITIL Service Transition Certification, it is necessary for candidates to possess the ITIL Foundation Certificate.

By attending the ITIL V3 Service Transition course at Ashford Global IT, students will be fully prepared to pass the certification exam.  Nevertheless, if an AGIT student is not successful on his or her first attempt at the ITIL V3 Service Transition Certification exam, he or she may take advantage of AGIT’s Success Guarantee.  This Guarantee allows the student to re-attend an open-enrollment course at no cost, have access to additional study materials, ask the instructor any questions, and receive a voucher for one exam re-take.

Contact Ashford Global IT today for more information!

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Mary is a leading trainer in Microsoft® and Business Applications.

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