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An Introduction to Service Design

Asset Management CompanyService Design is one stage in the ITIL® Service Lifecycle. This phase provides direction on the design and development of services and Service Management processes as well as all fundamental factors related to Service Delivery.  The principal aim of Service Design is to create IT services that meet the business’s requirements and produce customer satisfaction. This phase also ensures that services are reliable, flexible and of high quality. However, the extent of Service Design is not restricted to new services. It consists of changes, modifications, and improvements made to existing services to maintain and improve customer satisfaction.

A few of the goals of Service Design include:

  • Designing services that meet business objectives
  • Designing services that can be easily and efficiently developed
  • Creating processes to support the Service Lifecycle
  • Recognizing and managing risks
  • Designing measurement methods and metrics for evaluating the effectiveness of the design processes
  • Contributing to the overall development in IT service quality

There are five aspects of Service Design:

  • New or changed services
  • The  Service Portfolio
  • Technology architectures and management systems
  • Processes required
  • Measurement methods and metrics

There are seven key processes in the Service Design phase of the Service Lifecycle:

  • Service Level Management
  • Supplier Management
  • IT Service Continuity Management
  • Availability Management
  • Capacity Management
  • Security Management
  • Service Catalog Management

For more information on how Service Design can benefit your organization, contact Ashford Global IT today!

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About this author:

Angel Prusinowski

Angel is a leading ITIL® instructor at Ashford Global IT.

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