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Achieve Desired Outcomes Across the Board Through IT Service Management

IT Service Management TrainingEach business is based upon the idea of providing a service to customers or clients. In some cases, this can be a literal service, or in others it could be a product or an idea.

In every case, however, there are three major desired outcomes. First, the customer wants to find the correct service and walk away happy. Second, the business wants to deliver the appropriate service to the customer.

Third, and finally, the service should be delivered as part of a lifecycle and tracked through every stage for long-term success. To meet all three of these desired outcomes, IT service management training is vital.

Understanding the Lifecycle Stages

An integral part of utilizing the full potential of ITSM principles in a business is understanding the various stages of the lifecycle. The five stages are service strategy, service design, service transition, service operation and continual service improvement. In every business, whatever services are ultimately provided to customers and clients, these five stages can be applied.

Of course, each company will need to adjust the lifecycles to best meet their own needs. Some corporations may spend the bulk of their time in continual service improvement, for example, as a result of long-standing clients that do repeat business. Every staff member should be aware of the five stages as well as well as where their role fits into the lifecycle.

Implementing ITSM in the Workplace

Transitioning ITSM from a theory into practical use can take time, but its implementation can bring about better customer satisfaction, more efficiency in the workplace and better, clearer practices for the business as a whole. To bring information technology service management ideas to your corporation, you will need to apply the framework to your own objectives.

A large company might need to outline their tasks and what their employees do in order to see how the five stages of the lifecycle apply. With that information in hand, it will be easy to show employees where the fall in the lifecycle, what their individual objectives should be and how the ITIL principles can improve their own jobs as well as the business as a whole.

Meeting Desired Outcomes Through ITSM Training Programs

The three major desired outcomes listed in the introduction to this article were providing the customer with the right service, ensuring the business benefits by providing that service and utilizing the lifecyle from start to finish to track the service every step of the way.

Meeting all three desired outcomes results in the following:

• Businesses will have a clear strategy for providing services

• Businesses will know how best to design services for their clients

• Businesses will know to showcase the benefits of their service to others

• Businesses will be able to provide services effectively

• Businesses will be able to trace ROI and long-term customer satisfaction

If better efficiency, a clear framework for employees and a map towards success are desired in your business, then training programs in ITSM can be the right choice.

Ashford Global offers a variety of IT service management and ITIL courses that help you meet all of your desired outcomes and deliver services effectively and affordably to clients. Contact us today for more information about the training you need.


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Frank is a leading trainer in IT Security.

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