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A Simple Service Strategy Approach – and Harvard?

Lately, I’ve been broadening my readings from my usual venue and found an article that really got me thinking.  It was called “Seven Strategy Questions:  A Simple Approach for Better Execution” and was published November 22, 2010, on the Harvard Business School Working Knowledge site. (see http://hbswk.hbs.edu/item/6493.html).  At first, I thought this might be an elitist’s approach and assumed I would want to knock down the writer’s ivory tower.  Imagine my surprise when I found I agreed with the basic points!  Students of ITIL® Service Strategy may want to consider Robert Simon’s approach when discussing ITIL Service Strategy with their up-line. In other words, managers often want to hear the bullet-points rather than the detail.

Service Strategy and Harvard?

These show a remarkable similarity to the questions any IT department looks at, from a high level, when discussing ITIL V3 Service Strategy.  Who knew that ITIL and Harvard had anything in common?

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About this author:

Jon Francum

Jon is the Director of Training at Ashford Global IT.

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