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A Quick Look at ITIL® Service Transition

Education concept: arrow with New Skills on grunge wall backgroundService Transition is a stage in the ITIL® Service Lifecycle. This phase ensures that when deploying a Change within the organization, other services and processes are not disturbed or interrupted. To accomplish that goal, there are several processes that occur within Service Transition:

Change Management

Change Management aims to implement beneficial changes without disrupting or disturbing IT services. This process controls the lifecycle of all Changes.

Release and Deployment Management

In Release and Deployment Management, IT professionals will plan, schedule, and manage Releases as they shift from the test environment to the live environment.  This will ensure that the deployment of Releases is done correctly, without compromising the integrity of the live environment.

Service Validation and Testing

Before Releases are to be deployed in the live environment, they are checked for quality. In Service Validation and Testing, Releases are compared against the client’s requirements to check whether or not they meet the client’s expectations.

Evaluation Management

In Evaluation Management, IT professionals will assess a new or changed IT service to ensure that risks have been kept to a minimum and are manageable.  This is done to determine whether or not to proceed with a Change.

Service Asset and Configuration Management

In Service Asset and Configuration Management, information regarding Service Assets and Configuration Items is stored and managed to support other processes and services in the environment.

Knowledge Management

In Knowledge Management, information is gathered, analyzed, stored and shared in order to save the company time and money in the future if a similar service is requested again.

To study these processes in-depth to learn how they can benefit your company, enroll in Ashford Global IT’s ITIL Service Transition course.

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About this author:

Angel Prusinowski

Angel is a leading ITIL® instructor at Ashford Global IT.

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