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A Few Benefits that You Can Acquire from the IT Infrastructure Library®

There came a need to develop and establish a tool to support the fast paced growth of the IT industry, since most business are increasingly depending on IT functions in their operations. Their main goal is to establish Information Technology in a way where it will be capable of assisting in meeting the different goals of businesses and fulfilling the requirements and expectations of the customers. These were the main reasons why the Information Technology Infrastructure Library® or ITIL® was developed in the 1980’s in the United Kingdom. When ITIL became successful in the United Kingdom, organizations all over the world began adopting it.  ITIL has become the global standard for IT Service Management.

Main Benefits

First of all, ITIL provides a specific framework for the policies and procedures to work throughout the whole company. With such stable processes, it becomes easier to identify the weak points and provide the necessary proactive improvements instead of just waiting for another issue to boil up. With a short and quick resolution time, there are high chances that permanent solutions may be achieved.

ITIL also improves the communication between the other departments and IT. This lets the technicians learn from past experiences and lessen the chances of redundancy. There is also improved support since the information is disseminated throughout the whole company. The best practices would aim in predicting the requirements and file them into their places before they are even needed.

Other Benefits

The other advantages that ITIL can provide is that it can improve the IT services when it comes to reliability, security and availability. Have you noticed that as companies compete with each other by being dependent on technology, their demands for IT also grows? This can also contribute in improving the performances of the user which would lead to an increase in business trust. All in all, the main benefit of ITIL is the connection that is present between the IT services, businesses and clients. Through a series of processes and tested methods, ITIL has become a great assistance in cutting the costs spent by the organizations while also improving the organization’s IT Service Management.

To learn more about ITIL, contact Ashford Global IT today!

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About this author:

Jon Francum

Jon is the Director of Training at Ashford Global IT.

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