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A Comprehensive Look at ITIL® Availability Management

Training CompassAvailability is one of the primary objectives for virtually every IT service provider. If a company is routinely unavailable, customers and clients are sure to look elsewhere for their services. However, companies who focus exclusively on availability might end up suffering as a result of budget, or they may simply be not allocating their resources properly. That’s where ITIL® Availability Management can come in to help.

Through the right ITIL training and certifications, employees at your business can learn the six key elements of ITIL Availability Management as well as how to put each into practice.


Although IT services are often provided virtually, there are some instances when a third party needs to provide hardware or a tangible component. This is an area that can be tough to control or monitor, particularly if it outsourced to a local area provider or shipped to a client.

However, it is a vital area to assess, because it can play a large role in the satisfaction of a customer and the actual availability and function of a promised service.


Just how reliable is the service you offer your clients? Reliability is how long, on average, a customer can expect to enjoy a service without disruption or incident.

Customers who rarely deal with unscheduled interruptions to service will give your company high scores for reliability, showing that you are a trusted IT service provider. You can also boost reliability by giving accurate estimations of how long until a new update or incident might occur.


It is a reality of the IT business that incidents, problems and disruptions occur from time to time. However, understanding that fact and being prepared with a recovery plan will be a key component of ITIL Availability Management.

Having a plan means that you can tell customers how long to expect service disruptions, something that can ease frustration and increase satisfaction.


Customers should also be able to know how long a component can last before maintenance is required. ITIL Availability Management will provide employees with the tools needed to establish average time frames and pass on that information to customers.

Hand in hand with this issue is how frequently components need to be serviced or maintained in order to extend their life.


Resilience aims to extend the life of a service as well as how to know when failure has occurred. Resilience could refer specifically to how long a service can realistically be offered until it is no longer up-to-date, or it could refer to the anticipated length of time that it will remain viable until human error renders a disruption.


The final element covered in the study of ITIL Availability Management is security. After all, security is a major objective for all IT service providers and a primary objective for customers.

ITIL Availability Management should address how secure services are and how long they typically go without suffering from a data breach or a cyber attack.

Ashford Global offers a range of courses and training programs that deal with ITIL Availability Management in order to cover each of the six elements mentioned above.

Let’s schedule the training you need today. Contact us to learn more.


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About this author:

Angel Prusinowski

Angel is a leading ITIL® instructor at Ashford Global IT.

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