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5 Things Business Owners and Managers Should Know About ITIL® Training

Growth Through TrainingFor businesses in the information technology industry, the Information Technology Infrastructure Library, or ITIL®, has the potential to revolutionize the way that staff operate. Implementing ITIL in the workforce can increase efficiency, improve customer satisfaction and ensure that releases, services and products are cutting-edge and competitive.

Whether you are a business owner or a manager tasked with operations and leadership, make sure you know all about ITIL Training and how it can improve the way your company operates.

1. ITIL Training is Suitable for All Employees

It is important to note that ITIL Training is not just for managers or those in leadership positions within the company. ITIL Training can benefit every staff member, helping them to become more efficient in their roles. There is a wide range of training courses available, letting employees enroll in anything from a one-day introductory program to a week-long session emphasizing specific factors of ITIL.

By offering continuity in training, ITIL implementation can ultimately be more successful in your company.

2. ITIL Training Can be Completed Virtually

ITIL Training can be organized onsite, letting employees take courses in a group with a live trainer leading the way. However, it is also possible to offer digital ITIL Training.

Live streaming makes it easy for employees around the world in various office locations to participate simultaneously. Letting participants train from their choice of comfortable location may even help them to focus and take in more of the material covered in the curriculum.

3. ITIL Training Can Cut Overall Operations Costs

ITIL Training is undoubtedly an upfront investment, but the money spent in training will almost certainly be recouped, and then some, over time. ITIL implementation streamlines tasks, cuts down on wasted communication and puts protocol in place for all kinds of situations.

Improved efficiency, and less wasted labor, translates to lower operating costs for a business. Combined with increased customer satisfaction and retention rates, this makes ITIL Training a fiscally savvy choice.

4. ITIL Training Will Improve Communication Throughout the Business

One of the most important elements of the ITIL framework is the idea of the lifecycle. This circular process involves all employees, and it helps to create seamless communication from one stage of design, implementation and release to the next. Rather than having a jumble of communication, which wastes time and ultimately can leave some people in the dark, a proper implementation of the various stages of the lifecycle makes communication easier when it is needed most.

5. ITIL Training Prevents Company Stagnation

Even the most successful businesses can end up with problems if they find themselves staying still rather than moving forward. A key part of ITIL Training is the ideal of continual service improvement, which pushes all staff to find ways to improve on the ways that products or services are offered.

By working toward better results, companies can stay competitive. This helps to prevent stagnation, help IT companies grow and earn the respect and patronage of customers.

Although many business owners and executives are familiar with the concept of ITIL Training, they may not realize the tremendous potential that it offers. By harnessing the potential of ITIL through training, businesses can see major improvements in the short and long term.

Contact us today to learn more about our training programs and how they can help your business.


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Mary is a leading trainer in Microsoft® and Business Applications.

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