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5 Key Benefits of Implementing ITIL®

There is a growing realization in organizations today that IT is a key driver of business processes. This has led to a shift in the expectations of the IT department, a group who was once an afterthought in business decisions. The IT Infrastructure Library® (ITIL®) provides the foundation for IT Service Management in thousands of organizations around the world.

ITIL adopts a ‘Service Lifecycle’ approach to IT services, focusing on practices for Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

Five key benefits of ITIL include:

1 – Is used worldwide and can be applied to all types of organizations

ITIL is the world’s leading framework for IT Service Management best practices.  It can be adapted for use in all business and organizational environments regardless of size or scope. Small or large, centralized or decentralized, private or public organizations can all benefit from ITIL.

2 – Aligns IT with the business

IT and business alignment are key to the successful implementation of ITIL best practices. By knowing the direction the organization is going and the needs of the customers and users, IT can begin to improve its own internal processes to meet those demands.

3 – Reduces operating costs

By implementing ITIL in your IT operations, you will achieve increased efficiency and productivity, a lower number of Incidents, reduced Incident resolution time, and overall less business disruptions and interruptions from service failures.

4 – Improves service quality

By introducing a consistent set of processes, potential problems and weaknesses in the IT infrastructure can be identified and controlled. Identifying issues early in the process encourages pro-active improvements and results in better management control, more reliable services, and permanent solutions to recurring problems.

5 – Delivers consistency in IT services

One of the biggest values ITIL brings is a common focus across the IT department. ITIL demands consistency across IT service delivery and provides the tools to continuously measure, review, and improve services.

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Frank is a leading trainer in IT Security.

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