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4 Reasons to Offer ITIL Awareness Training

Staff TrainingWhether you run a company in retail, IT or finance, you’re probably already familiar with the concept of ITIL and how it can boost efficiency, increase customer retention rates and even reduce operating costs. Transitioning to an ITIL mindset can be a lengthy process, but it be easier if everyone on staff is on board and aware of what ITIL implementation is and how it can be advantageous.

ITIL Awareness training is a short, introductory course perfectly suited for almost all employees in any industry. Discover four of the many reasons to offer ITIL Awareness training if you’re gearing up toward ITIL implementation.

1. Understand the Benefits of ITIL

One of the most important reasons to offer ITIL Awareness training to all employees is so that they can understand the practical benefits of implementation. This training can lay the groundwork for the adoption of best practices, something that might be resisted by staff if they aren’t sure about the advantages of such a big change.

By explaining how ITIL can actually make jobs easier for current staff and ensure less stress when problems arise, an ITIL Awareness program can transform a reluctant group of employees into a team excited to make new changes.

2. Introduction to ITIL Vocabulary

Part of the ITIL Awareness curriculum is introducing participants to the various vocabulary used in the ITIL framework.

Although the training course is a single business day, limiting the in-depth study of each word and phrase, it does offer materials and a brief introduction to key concepts.

Laying the framework is a savvy way to introduce all employees to ITIL and what you hope to accomplish through implementation.

3. Explanation of the Lifecycle

One of the most integral elements of ITIL is the concept of the lifecycle. This concept promotes a cyclical view of service offerings to the general public, and it creates a clear chain of action.

A large segment of the ITIL Awareness curriculum is devoted to explaining the ITIL lifecycle and breaking down the various phases.

Through this program, participants will be able to understand and identify phases like Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

Participants will learn what phase of the lifecycle their jobs fits into, helping them gain a view of their importance in the bigger picture.

4. Starting Point for Additional ITIL Training

An ITIL Awareness program is perfectly suited for virtually every employee. Entry-level staff all the way up to executive managers can benefit from this introductory training session.

Those who want to learn more and venture beyond the basics will find that the course is a wonderful starting-off point. After the ITIL Awareness program, participants can move on to more advanced training sessions and certifications in the field.

Clearly, there are a variety of reasons to offer ITIL Awareness training to staff. Through Ashford Global, up to 25 participants at a time can delve into the world of ITIL and get a great introduction to this fantastic framework.

Call us today to ask questions or set up your training.


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About this author:

Angel Prusinowski

Angel is a leading ITIL® instructor at Ashford Global IT.

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